Hi there, I use getCustomers() operation (without clientCustomerId in request header) for getting list of user's customers, but in some cases I get following error: Request: <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"; xmlns:xsd="http://www.w3.org/2001/XMLSchema"; xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";> <soapenv:Header> <ns1:RequestHeader xmlns:ns1="https://adwords.google.com/api/adwords/mcm/v201705"; soapenv:mustUnderstand="0"> <ns2:developerToken xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201705";>REDACTED</ns2:developerToken> <ns3:userAgent xmlns:ns3="https://adwords.google.com/api/adwords/cm/v201705";>unknown (AwApi-Java, AdWords-Axis/3.4.0, Common-Java/3.4.0, Axis/1.4, Java/1.8.0_72, maven)</ns3:userAgent> <ns4:validateOnly xmlns:ns4="https://adwords.google.com/api/adwords/cm/v201705";>false</ns4:validateOnly> <ns5:partialFailure xmlns:ns5="https://adwords.google.com/api/adwords/cm/v201705";>false</ns5:partialFailure> </ns1:RequestHeader> </soapenv:Header> <soapenv:Body> <getCustomers xmlns="https://adwords.google.com/api/adwords/mcm/v201705"/> </soapenv:Body> </soapenv:Envelope>
Response: <soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/";> <soap:Header> <ns2:ResponseHeader xmlns="https://adwords.google.com/api/adwords/cm/v201705"; xmlns:ns2="https://adwords.google.com/api/adwords/mcm/v201705";> <requestId>0005555e9a175f180a1b2f0fe60f323e</requestId> <serviceName>CustomerService</serviceName> <methodName>getCustomers</methodName> <operations>1</operations> <responseTime>414</responseTime> </ns2:ResponseHeader> </soap:Header> <soap:Body> <soap:Fault> <faultcode>soap:Server</faultcode> <faultstring>[AuthenticationError.CUSTOMER_NOT_FOUND @ ]</faultstring> <detail> <ns2:ApiExceptionFault xmlns="https://adwords.google.com/api/adwords/cm/v201705"; xmlns:ns2="https://adwords.google.com/api/adwords/mcm/v201705";> <message>[AuthenticationError.CUSTOMER_NOT_FOUND @ ]</message> <ApplicationException.Type>ApiException</ApplicationException.Type> <errors xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"; xsi:type="AuthenticationError"> <fieldPath/> <trigger/> <errorString>AuthenticationError.CUSTOMER_NOT_FOUND</errorString> <ApiError.Type>AuthenticationError</ApiError.Type> <reason>CUSTOMER_NOT_FOUND</reason> </errors> </ns2:ApiExceptionFault> </detail> </soap:Fault> </soap:Body> </soap:Envelope> I know that our authenticated user has an AdWords account, I tried to call the same request for 3 days but with the same result. I tried to revoke and get new refresh token as well. We use getCustomers() operation for each of our users and we detected this issue at around 10% of our users - it works fine for the rest of our users. Can you check this issue please? Thank you, Ondřej -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog and Google+: https://googleadsdeveloper.blogspot.com/ https://plus.google.com/+GoogleAdsDevelopers/posts =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "AdWords API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. Visit this group at https://groups.google.com/group/adwords-api. To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/d97466ac-1478-49ff-9e70-ed5953307d73%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
