Hello,
Thank you for sharing the SOAP logs. It looks like if the client account is
specified in the request header, it is not returning any results. I was
able to replicate the issue with the latest version of the AdWords API
while using the Python client library. I have shared this information with
the team. I will keep you posted if I have any new information.
Regards,
Bharani, AdWords API Team
On Wednesday, April 4, 2018 at 1:36:00 PM UTC-4, Normunds Vilcins wrote:
>
> Hi!
>
>
> We are fetching the list of managed customers like this:
>
> managed_customer_service = self._client.GetService(
> 'ManagedCustomerService', version='v201708')
> selector = {
> "fields": ['Name', 'CustomerId', 'CanManageClients'],
> "paging": {
> "startIndex": "0", "numberResults": "100",
> }
> }
> more_pages = True
> while more_pages:
> page = managed_customer_service.get(selector)
> # .. process page ..
>
>
>
> This worked fine until recently. After looking into logs we saw this:
>
> Response summary - {'requestId': 0005690...9b06, 'responseTime': 187,
> 'serviceName': CustomerService, 'methodName': getCustomers, 'operations':
> 0, 'isFault': True, 'faultMessage': "[RequestError.UNSUPPORTED_VERSION @
> ; trigger:'You are accessing an AdWords API version v201708 that has been
> discontinued. Calls to this version may fail. Please visit the AdWords API
> blog for information on migration to the new AdWords API version.']"}
>
>
> So we tried upgrading the version. Now, however, the call simply returns
> an empty result (no errors).
>
> > print(page)
> > {
> > 'totalNumEntries': 0,
> > 'Page.Type': 'ManagedCustomerPage',
> > 'entries': [],
> > 'links': []
> > }
>
> Tried with both "v201710" and "v201802".
>
>
> After turning on the soap interaction logs (
> https://github.com/googleads/googleads-python-lib#how-do-i-log-soap-interactions
> )
>
> logging.basicConfig(level=logging.INFO, format=googleads.util.
> LOGGER_FORMAT)
> logging.getLogger('suds.transport').setLevel(logging.DEBUG)
>
> we only get this:
>
> [2018-04-04 17:09:36,525 - googleads.soap - INFO] Request made: Service:
> "ManagedCustomerService" Method: "get" URL: "
> https://adwords.google.com/api/adwords/mcm/v201802/ManagedCustomerService";
>
>
> Shouldn't be an authentication related problem because (a) we don't get
> any (including authentication related) errors, and (b) we get non-empty
> results from other endpoints (e.g., CustomerService).
>
>
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