Hi Avia, There are a few caveats while uploading CRM data. After you've uploaded your customer list of email addresses and/or phone numbers, AdWords will compare each hashed string on your list with the hashed string for email address or phone number of Google accounts. If there's a match, Google adds the corresponding Google account to your Customer Match audience <https://support.google.com/adwords/answer/7474263?hl=en&ref_topic=6296507> (Customer list). It takes 6 to 12 hours for a list to be populated with members. To find the other caveats, please refer this <https://developers.google.com/adwords/api/docs/guides/remarketing#customer_match_with_email_address> section of the guide. Are you not able to see the user list created by the API in the UI? If so, could you share the SOAP logs of the API operation along with your client customer Id? Please use reply *privately to author* while sharing the logs.
Regards, Dhanya, AdWords API Team -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. Visit this group at https://groups.google.com/group/adwords-api. To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/7f70c596-3482-4fa1-9153-05c3be8de79f%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
