Hello, You are logged into a manager account, using a consolidated view of all campaigns in its children accounts. However, this is not possible in the API, so if you request campaigns in a manager account, it will correctly return 0 results because there are no campaigns in that account, only in its sub-accounts. If you change the customer ID you specify in the API request to the one where the campaign is located, it should return correctly.
Regards, Mike, AdWords API Team On Monday, October 29, 2018 at 9:01:30 AM UTC-4, Michael Cloonan (AdWords API Team) wrote: > > Hello, > > I apologize for the slow turnaround here. Unfortunately, we have no > updates yet; I've reached out to the team again in hopes of getting an > answer quickly. > > Regards, > Mike, AdWords API Team > > On Monday, October 29, 2018 at 3:38:42 AM UTC-4, [email protected] > wrote: >> >> any update about this issue ? >> >> >> On Thursday, 18 October 2018 20:25:08 UTC+8, Michael Cloonan (AdWords API >> Team) wrote: >>> >>> Hello, >>> >>> It looks like you may be having trouble receiving email, so I will >>> include the reply I sent via email here so that you can keep up to date >>> with the latest on this issue. >>> >>> The log file you provided doesn't actually include any SOAP, which looks >>>> like XML. You should take a look through the PHP library options to >>>> familiarize yourself with how to capture the SOAP because that's a very >>>> useful troubleshooting tool, even when you don't have to contact us. >>>> >>> >>> >>>> That said, I was able to reproduce the issue and generate my own SOAP >>>> request/response for this account, where it shows that it returns no >>>> campaigns. I've forwarded those logs to our engineering team so they can >>>> take a look to try to determine why this campaign isn't showing up in the >>>> API. As far as I can tell, it should be returned. >>>> >>> >>> >>>> I will let you know when I find anything out. >>> >>> >>> Regards, >>> Mike, AdWords API Team >>> >>> On Monday, October 15, 2018 at 11:03:35 PM UTC-4, Dannison Yao (AdWords >>> API Team) wrote: >>>> >>>> Hi there, >>>> >>>> I was able to receive the screenshots you sent yesterday via reply >>>> privately to author, and I've also responded privately. Have you received >>>> my response? If not, please see response below: >>>> >>>> "*Upon checking, 989-401-0993 is a test client account and should >>>> return the data when using the CampaignService.get(). To further >>>> investigate this issue, could you please provide the complete SOAP logs? >>>> You may refer to this documentation >>>> <https://developers.google.com/adwords/api/docs/guides/call-structure#api_call_example> >>>> on >>>> what SOAP logs look like, and you can click on this link >>>> <https://www.google.com/url?q=https%3A%2F%2Fgithub.com%2Fgoogleads%2Fgoogleads-php-lib%23logging&sa=D&sntz=1&usg=AFQjCNHbvvNyz9DRDsQKZgVDM-015bzsYw> >>>> for >>>> a guide on how to turn on SOAP logging on PHP*." >>>> >>>> Please provide the complete SOAP logs (via reply privately to author) >>>> so I can investigate this further. >>>> >>>> Sincerely, >>>> Dannison >>>> AdWords API Team >>>> >>>> On Monday, October 15, 2018 at 3:01:06 PM UTC+8, [email protected] >>>> wrote: >>>>> >>>>> >>>>> I have same problem and I *reply privately to author* with >>>>> screenshots. >>>>> Please help to fix it! Thanks a lot! >>>>> >>>>> On Thursday, 11 October 2018 11:51:37 UTC+8, Dannison Yao (AdWords API >>>>> Team) wrote: >>>>>> >>>>>> Hi there, >>>>>> >>>>>> In order for me to understand your issue more, could you provide more >>>>>> details on the issue you're having? Please send over (via *reply >>>>>> privately to author*) screenshots, a description of the issue you're >>>>>> having, your SOAP request and response or any other information you >>>>>> think >>>>>> might help us investigate the problem. >>>>>> >>>>>> Hope to hear from you soon. >>>>>> >>>>>> Sincerely, >>>>>> Dannison >>>>>> AdWords API Team >>>>>> >>>>>> On Thursday, October 11, 2018 at 12:18:01 AM UTC+8, na na pa wrote: >>>>>>> >>>>>>> oh >>>>>>> yeah >>>>>>> i have problem :((( >>>>>>> i not fix it >>>>>>> help me >>>>>>> >>>>>>> On Wednesday, October 10, 2018 at 6:49:01 AM UTC+7, boris betc wrote: >>>>>>>> >>>>>>>> Hello, >>>>>>>> >>>>>>>> >>>>>>>> I have a problem using the Adwords API. >>>>>>>> >>>>>>>> I validated my Adwords API Developer Token, in my Manager account. >>>>>>>> >>>>>>>> Then I wanted to test the API with a client TEST account. >>>>>>>> >>>>>>>> >>>>>>>> I need your help because when I run GetCampaign.php, there are no >>>>>>>> campaigns found. >>>>>>>> >>>>>>>> >>>>>>>> Here is our setup : >>>>>>>> >>>>>>>> >>>>>>>> Production Adwords Manager Account : [email protected] >>>>>>>> API Developer token : the token I get after the validation process >>>>>>>> (I can give it to you in private) >>>>>>>> Access level : basic access validated >>>>>>>> >>>>>>>> >>>>>>>> TEST account : [email protected] >>>>>>>> ID Manager TEST: 524-293-1082 >>>>>>>> ID Client TEST: 368-235-5970 >>>>>>>> >>>>>>>> >>>>>>>> Setup file used > adsapi_php.ini (I can give it to you in private) >>>>>>>> >>>>>>>> >>>>>>>> Google Cloud Platform Application ID, used for refreshToken : >>>>>>>> test-adwords-218209 >>>>>>>> >>>>>>>> >>>>>>>> Result GetCampaigns.php : Number of results found : 0 >>>>>>>> Console Screenshot in attachment >>>>>>>> >>>>>>>> >>>>>>>> Thanks for your help :) >>>>>>>> >>>>>>> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. 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