Hello Alex,

Sorry for the late reply.
I've confirmed that, by the Customer Match policy update 
<https://support.google.com/adspolicy/answer/9158709?hl=en&ref_topic=29265>, 
all accounts need to get whitelisted first before using the customer match (
*CrmBasedUserList*).
So, in case you own the accounts, please contact your Google representative 
for whitelisting. 
If not, you would need to tell the owners of accounts that you want to 
create the Customer Match on to do so.

See this page <https://support.google.com/adspolicy/answer/6299717> for 
whitelisting eligibility.

Best,
Thanet, AdWords API Team

On Thursday, November 15, 2018 at 5:08:33 AM UTC+9, [email protected] wrote:
>
> Pinging this thread, as it's been awhile. This is continually affects a 
> large number of our user lists. Any word from engineering?
>
>
> On Friday, November 2, 2018 at 2:46:13 AM UTC-4, Thanet Knack 
> Praneenararat (AdWords API Team) wrote:
>>
>> Hello Alex,
>>
>> I'm in the middle of conversation with Engineering.
>> Please hang in there. :)
>>
>> Best,
>> Thanet, AdWords API Team
>>
>> On Friday, November 2, 2018 at 5:19:33 AM UTC+9, [email protected] wrote:
>>>
>>> Hi Thanet,
>>>
>>> Checking to see if there's been an investigation into this. Thanks!
>>>
>>

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