Hi Sergey, Could you confirm if the account you're trying to use is already whitelisted? To clarify, you would need to whitelist the account when creating a CrmBasedUserList through AdWordsUserListService. You may refer to this blog <https://ads-developers.googleblog.com/2018/11/update-to-customer-match-requirements.html> post for more information.
If not, please contact your Google representative and have it whitelisted. If you don't have a Google representative, please let me know by providing your clientCustomerId via the *reply privately to author* option and I'll route you to the correct team to have the specific account whitelisted. Regards, Dannison AdWords API Team On Tuesday, November 27, 2018 at 11:39:19 PM UTC+8, [email protected] wrote: > > Hello > I'm getting this error trying this example code: > https://github.com/googleads/google-api-ads-ruby/blob/master/adwords_api/examples/v201809/remarketing/add_crm_based_user_list.rb > > > AdwordsApi::V201802::AdwordsUserListService::ApiException: [ > *UserListError.ADVERTISER_NOT_WHITELISTED_FOR_USING_UPLOADED_DATA* @ > operations[0].operand] > > > *What should I do to fix that error?* > > > ============ > > > Test Client Account: 500-997-9511 > > Test Manager Account: 537-432-1982 > > Manager Account: 169-466-2792 > > > > Request log: > > [2018-11-27T15:33:04.351501 #10996] WARN -- : ID: 500-997-9511, URL: > https://adwords.google.com/api/adwords/rm/v201802/AdwordsUserListService, > Service: AdwordsUserListService, Action: mutate, Response time: 171ms, > Request ID: 00057ba57d353e980a815710d40f2753, Operations: 1, Is fault: > true, Fault message: > [UserListError.ADVERTISER_NOT_WHITELISTED_FOR_USING_UPLOADED_DATA @ > operations[0].operand] > > I, [2018-11-27T15:33:04.351742 #10996] INFO -- : Outgoing request: > SOAPAction: "mutate", User-Agent: Ruby Sample (AwApi-Ruby/1.3.0, > Common-Ruby/1.0.2, GoogleAdsSavon/1.0.3, ruby/2.3.7, HTTPI/2.4.3, > httpclient), Authorization: REDACTED, Content-Type: text/xml;charset=UTF-8, > Content-Length: 1131 <?xml version="1.0" encoding="UTF-8"?><env:Envelope > xmlns:xsd="http://www.w3.org/2001/XMLSchema"; xmlns:xsi=" > http://www.w3.org/2001/XMLSchema-instance"; xmlns:wsdl=" > https://adwords.google.com/api/adwords/rm/v201802"; xmlns:env=" > http://schemas.xmlsoap.org/soap/envelope/"; xmlns:ns0=" > https://adwords.google.com/api/adwords/cm/v201802";><env:Header><wsdl:RequestHeader > > xmlns="https://adwords.google.com/api/adwords/cm/v201802";><userAgent>Ruby > Sample (AwApi-Ruby/1.3.0, Common-Ruby/1.0.2, GoogleAdsSavon/1.0.3, > ruby/2.3.7, HTTPI/2.4.3, > httpclient)</userAgent><developerToken>REDACTED</developerToken><clientCustomerId>500-997-9511</clientCustomerId></wsdl:RequestHeader></env:Header><env:Body><mutate > > xmlns="https://adwords.google.com/api/adwords/rm/v201802";><operations><ns0:operator>ADD</ns0:operator><operand > > xsi:type="CrmBasedUserList"><name>Customer relationship management list > #978889</name><description>A list of customers that originated from email > addresses</description><membershipLifeSpan>30</membershipLifeSpan><uploadKeyType>CONTACT_INFO</uploadKeyType></operand></operations></mutate></env:Body></env:Envelope> > > I, [2018-11-27T15:33:04.351912 #10996] INFO -- : Incoming response: > Content-Type: text/xml; charset=UTF-8, Date: Tue, 27 Nov 2018 13:33:04 GMT, > Expires: Tue, 27 Nov 2018 13:33:04 GMT, Cache-Control: private, max-age=0, > X-Content-Type-Options: nosniff, X-Frame-Options: SAMEORIGIN, > X-XSS-Protection: 1; mode=block, Server: GSE, Alt-Svc: quic=":443"; > ma=2592000; v="44,43,39,35", Accept-Ranges: none, Vary: Accept-Encoding, > Transfer-Encoding: chunked <soap:Envelope xmlns:soap=" > http://schemas.xmlsoap.org/soap/envelope/";><soap:Header><ns2:ResponseHeader > xmlns:ns2="https://adwords.google.com/api/adwords/rm/v201802"; xmlns=" > https://adwords.google.com/api/adwords/cm/v201802";><requestId>00057ba57d353e980a815710d40f2753</requestId><serviceName>AdwordsUserListService</serviceName><methodName>mutate</methodName><operations>1</operations><responseTime>171</responseTime></ns2:ResponseHeader></soap:Header><soap:Body><soap:Fault><faultcode>soap:Client</faultcode><faultstring>[UserListError.ADVERTISER_NOT_WHITELISTED_FOR_USING_UPLOADED_DATA > > @ operations[0].operand]</faultstring><detail><ns2:ApiExceptionFault xmlns=" > https://adwords.google.com/api/adwords/cm/v201802"; xmlns:ns2=" > https://adwords.google.com/api/adwords/rm/v201802";><message>[UserListError.ADVERTISER_NOT_WHITELISTED_FOR_USING_UPLOADED_DATA > > @ > operations[0].operand]</message><ApplicationException.Type>ApiException</ApplicationException.Type><errors > > xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"; > xsi:type="ns2:UserListError"><fieldPath>operations[0].operand</fieldPath><fieldPathElements><field>operations</field><index>0</index></fieldPathElements><fieldPathElements><field>operand</field></fieldPathElements><trigger></trigger><errorString>UserListError.ADVERTISER_NOT_WHITELISTED_FOR_USING_UPLOADED_DATA</errorString><ApiError.Type>UserListError</ApiError.Type><ns2:reason>USER_LIST_SERVICE_ERROR</ns2:reason></errors></ns2:ApiExceptionFault></detail></soap:Fault></soap:Body></soap:Envelope> > > AdwordsApi::V201802::AdwordsUserListService::ApiException: > [UserListError.ADVERTISER_NOT_WHITELISTED_FOR_USING_UPLOADED_DATA @ > operations[0].operand] > > Regards, > Sergey > -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. 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