Hi, this issue has been resolved.

On Friday, February 28, 2020 at 10:05:13 AM UTC-7, adsapiforumadvisor wrote:
>
> Hi Hannah,
>
> In order for us to better help you, could you please send us the complete 
> SOAP request and response logs along with the client customer id via the 
> *Reply 
> privately to author* option?
>
> Thanks and regards,
> Xiaoming, Google Ads API Team
>
>
>  
>
> ref:_00D1U1174p._5001UXTOD4:ref
>

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