Hi Lucie,

Thank you for reaching out to us. The CUSTOMER_NOT_ACTIVE error is encountered 
when the customer is no longer active or cancelled. You may refer to this blog 
post for more information on info retrieval from cancelled accounts. You may 
also follow the steps mentioned in the blog post on how to reactivate these 
accounts if needed. Let me know if you have further questions.

Thank you,
Bryan, Google Ads API Team
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Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
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