Hi Viettel,

Thank you for reaching out. Can you confirm that you have followed the 
guidelines mentioned in this forum post? If so, can you please provide your 
customer client ID as well as the complete detailed logs of the request and 
response so that I can take a closer look? Since we are currently experiencing 
issues with the "Reply privately to author" option, kindly provide these 
details in an email to [email protected].

Regards,
Danica, Google Ads API Team
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