Solved: The phone numbers just weren't being tracked by google for some
reason. Other accounts when using the "caller phone number" report I got
what I needed
On Thursday, May 20, 2021 at 9:33:57 AM UTC-7 Austin Pena wrote:
> Hi there!
>
> I'm trying to set up Call reporting where upload a value associated with a
> call.
>
> At this point, I get this error:
>
> *Partial error ocurred: 'The call or the click leading to the call was not
> found., at conversions[0].caller_id'*
>
> I'm guessing I've got something silly wrong:
>
> Here's my data (obfuscated a little)
>
> The call came in at May third, 11:40am EST so I put my date like you see
> below. I have the records and the number came through Callrail to a
> dedicated Google Ads Phone Extension number so I know it happened.
>
> data = [
> [
> '8986814---', # Customer ID
> '5358598--', # conversion_action_id
> '+12039025---', # caller_id
> '2021-05-03 11:40:55-04:00', # call_start_time
> '2021-05-03 19:32:55-04:00', # conversion_time, optional
> 50.45 # conversion_value, optional
> ]
> ]
>
> My "Call Reporting" is on and I have tried this on phone calls that lasted
> either 31 seconds or 6 minutes.
>
> Oddly,
> 1. I don't see a conversion action for "calls from ads" could this be part
> of my problem?
> 2. I don't see any details for "Caller phone number" or the "phone call
> conversion" report
>
> Is there a way to tell if call reporting has been turned on/off before
> this time? I am using the Google Ads client.
>
> Code below:
>
> # Get the ConversionUploadService client.
> conversion_upload_service = client.get_service("ConversionUploadService")
> call_conversions = []
> for item in data:
> customer_id = item[0]
> conversion_action_id = item[1]
> caller_id = item[2]
> call_start_date_time = item[3]
> conversion_date_time = item[4]
> conversion_value = item[5]
>
> # Create a call conversion in USD currency.
> call_conversion = client.get_type("CallConversion")
> call_conversion.conversion_action = client.get_service(
> "ConversionActionService"
> ).conversion_action_path(customer_id, conversion_action_id)
> call_conversion.caller_id = caller_id
> call_conversion.call_start_date_time = call_start_date_time
> call_conversion.conversion_date_time = conversion_date_time
> call_conversion.conversion_value = conversion_value
> call_conversion.currency_code = "USD"
>
> call_conversions.append(call_conversion)
>
> # Issue a request to upload the call conversion.
> request = client.get_type("UploadCallConversionsRequest")
> request.customer_id = customer_id
> request.conversions = call_conversions
> request.partial_failure = True
> upload_call_conversions_response = (
> conversion_upload_service.upload_call_conversions(request=request)
> )
>
> # Print any partial errors returned.
> if upload_call_conversions_response.partial_failure_error:
> print(
> "Partial error ocurred: "
> f"'{upload_call_conversions_response.partial_failure_error.message}'"
> )
>
> # Print the result if valid.
> uploaded_call_conversion = upload_call_conversions_response.results[0]
> if uploaded_call_conversion.call_start_date_time:
> print(
> "Uploaded call conversion that occurred at "
> f"'{uploaded_call_conversion.call_start_date_time}' "
> f"for caller ID '{uploaded_call_conversion.caller_id}' "
> "to the conversion action with resource name "
> f"'{uploaded_call_conversion.conversion_action}'."
> )
>
>
>
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