I replied privately almost a week ago and didn't get any updates from your 
side

On Tuesday, 29 June 2021 at 08:46:07 UTC+2 adsapi wrote:

> Hi Miryam,
>
> I appreciate your effort for providing further details.
>
> Unfortunately, we're not be able to investigate the issue without the 
> complete details. With this, it will be very helpful if you can provide the 
> requested information that looks like the ones you see in the links below: 
>    
>    
>
>    - Complete report definition 
>    
> <https://developers.google.com/adwords/api/docs/guides/reporting#create_a_report_definition>
>  that 
>    you've used on retrieving this type of ad in AdWords API 
>
>
>    - Complete request 
>    
> <https://developers.google.com/google-ads/api/docs/concepts/field-service#request>
>     and response 
>    
> <https://developers.google.com/google-ads/api/docs/concepts/field-service#response>
>  logs 
>    with request ID 
>    
> <https://developers.google.com/google-ads/api/docs/concepts/call-structure#request-id>
>  generated 
>    on your end for retrieving the information of this type of ad 
>
>
>    
>
> If you haven't enable the logging of the API transactions for the client 
> library that you are using, then you may follow one of the instruction 
> below: 
>    
>    - Java - 
>    https://developers.google.com/google-ads/api/docs/client-libs/java/logging 
>    - .Net - 
>    
> https://developers.google.com/google-ads/api/docs/client-libs/dotnet/logging 
>    - PHP - 
>    https://developers.google.com/google-ads/api/docs/client-libs/php/logging 
>    - Python - 
>    
> https://developers.google.com/google-ads/api/docs/client-libs/python/logging 
>    - Ruby - 
>    https://developers.google.com/google-ads/api/docs/client-libs/ruby/logging 
>    - Perl - 
>    https://developers.google.com/google-ads/api/docs/client-libs/perl/logging 
>
>
> Please provide the details via *Reply privately to author* again.
>
>
> Regards,
> [image: Google Logo] 
> Ernie John Blanca Tacata 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2IyEMC:ref
>

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