Hi Peter, Unfortunately, it seems that App Conversion Tracking API doesn't have a dedicated support channel that I can reach out to. The support contact under this page <https://support.google.com/google-ads/answer/6100665?hl=en> connects me with Google Ads support. The support staff told me that I should be emailing this inquiry to the Google Ads API team via [email protected] email which I did too. So now, I'm in a limbo position without any right contact I can ask for support.
I just wished Google Ads API support could take the ownership of the cross team support in Google Ads API Products when they are tied to one another. Alternatively, given that I'm still asking for support on a sister tool on Google Ads product suite, and arguably Google Ads API Support seems to be the converging point from other support routes, I wish you could at least point me to the right person who can shed some lights on this matter. I always have this great experience with Google Ads Script API when something goes beyond their team, they direct me to this forum which leaves some clues for me to pursue my inquiry. Sincerely, Rez P.S.: The support case numbers that I linked to this issue are 7-2933000031175, 7-9801000031256, and 8-5970000031796 as well as my email to Google Ads API Support team. On Thursday, July 22, 2021 at 10:22:18 AM UTC-4 Rez GodarzvandChegini wrote: > Good morning, > > I was just wondering if you possibly had the chance to look into my > inquiry about the right contact person who can support us on the link > between Google Ads and App Conversion Tracking products. > > Many thanks, > Rez > > On Wednesday, July 21, 2021 at 2:23:30 AM UTC-4 Rez GodarzvandChegini > wrote: > >> Hi Peter, >> >> Thanks for your quick response. I understand that network type data is >> queried via segments.ad_network_type >> <https://developers.google.com/google-ads/api/fields/v8/segments#segments.ad_network_type> >> field. >> However, the enums used across the two apis are not the same. >> >> I appreciate your explanation, but I hope you understand that I'd get the >> same response if I ask this question from the App Conversion Tracking API >> team. Especially, I'm hopeful that Google Ads engages with the Conversion >> Tracking technology at some level to report the network (sub)type data. >> >> I admit that I might have asked the wrong forum to comment on a cross >> team/product, but I'm afraid I'm blind to the right communication channel >> to consult this information. Would you be so kind as to point me to the >> right contact who can support me in this regard? >> >> Many thanks, >> Rez >> On Wednesday, July 21, 2021 at 1:32:29 AM UTC-4 adsapi wrote: >> >>> Hi Rez, >>> >>> Thank you for reaching out to the AdWords >>> <https://developers.google.com/adwords/api/docs/guides/start> / Google >>> Ads <https://developers.google.com/google-ads/api/docs/start?hl=en> API >>> support team. >>> >>> You may note that the App Conversion Tracking API is already outside the >>> scope of our API team. That said, our team would not be able to further >>> comment on the mapping of both of the APIs' data or records. >>> >>> In the Google Ads API's perspective, you should only be able to >>> categorize ad network type data via the said segments.ad_network_type >>> <https://developers.google.com/google-ads/api/fields/v8/segments#segments.ad_network_type> >>> >>> field. >>> >>> Best regards, >>> >>> [image: Google Logo] >>> Peter Laurence Napa Oliquino >>> Google Ads API Team >>> >>> >>> ref:_00D1U1174p._5004Q2JCObW:ref >>> >> -- -- =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ Also find us on our blog: https://googleadsdeveloper.blogspot.com/ =~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~ You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/adwords-api?hl=en --- You received this message because you are subscribed to the Google Groups "AdWords API and Google Ads API Forum" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/adwords-api/bd7ea7c6-7bab-463c-9fa4-685cf08a806cn%40googlegroups.com.
