Hi,

Thanks for reaching out to us.

You may check this guide on how the customer matching process and this guide 
how Customer Match works. If you need further clarification, I would recommend 
that you reach out as well to the Google Ads Product team via this link, for 
further guidance on hashed and raw data matching. If you see any discrepancies 
between API response and UI report, our team will help you investigate further. 
Let us know if you have any additional questions.

Regards,

Yasar
Google Ads API Team
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Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
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