Hi folks,
We're in process of migration from Adwords API to Google Ads API and we are
experiencing internal erros from Google Ads API in some batch mutate jobs
for bidding updates.
We have approximately 900 accounts with lots of keywords on each and we do
bid changes daily for each account. It all works as expected in Adwords
API. We started to migrate some accounts to use the Google Ads API and some
of them cannot complete a MutateBatchJob for bidding updates, others do.
For these accounts that are not working we are receiving this error message
from the request:
Fault
-------
Status code: 13
Details: Internal error encountered.
Failure:
{"errors":[{"errorCode":{"internalError":"INTERNAL_ERROR"},"message":"An
internal error has occurred."}],"requestId":"REDACTED"}
All our requests follow the same pattern and we did not find any mistakes
on our side. Its strange that for some accounts it works fine but for
others don't. The same batches works 100% fine in Adwords API.
We need some help to identify where the problem is since the error message
does not provide any additional details.
We kind of running out of time for this migration and this error at this
moment is kind of scary.
I hope someone can help me. I can send you the soap request log that
generates the error and any other additional information that may be
necessary to resolve this problem.
Thank you!
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