I will never have a facebook account.
Does that mean you can't reach me, or does it mean that I end up with more
of a life?
--
bp
part15sbs{at}gmail{dot}com
On Sun, Mar 10, 2019 at 8:49 AM Matt Hoppes <
[email protected]> wrote:
> Why is Facebook messaging bad?
>
> We use it like chat. It integrates with our ticket system (zendesk). It’s
> great.
>
> Almost everyone has a FB account. It’s a free chat system for
> support/information.
>
> I don’t see the issue.
>
> On Mar 10, 2019, at 11:43 AM, Ken Hohhof <[email protected]> wrote:
>
> Since Zuckerberg’s blog post about the future of messaging on Facebook,
> there has been a lot of discussion about how young people especially
> dislike the public post approach of social media platforms like Facebook
> and prefer alternatives like Snapchat and WeChat.
>
>
>
> Occasionally we get customers sending us a PM on Facebook, trying to use
> it like tech support chat. We find it to be very inefficient, and try to
> get them to email us or call, but most of the time they just engage in a
> series of back-and-forth Facebook messages. This morning we got a message
> “I have a question, can you help?” I don’t know, what’s the question?
>
>
>
> Unfortunately, Facebook seems to be the only social media app or platform
> widely used by our not-so-young not-so-savvy customer base. At least as
> far as we know. Maybe they are going crazy on Snapchat, Instagram, Slack,
> WeChat, Twitter, or some other platform we don’t use.
>
>
>
> Are you folks finding something other than Facebook for your customers to
> contact you with private messages? Maybe not a public platform at all but
> some kind of chat feature on your website? But chat needs 24x7 staffing
> and that means outsourcing or a chatbot, not sure I want to do that. We do
> have a “contact us” form on the mobile version of our website, and
> sometimes people do use that, but that only works if they answer their
> phone and/or check their email.
>
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