On 8/7/19 11:14 AM, Darin Steffl wrote:
Thankfully we don't have Zayo for any fiber but we had colo space in a
datacenter they bought and boy has the experience changed. We were
paying fair rates for colo and cross connects with the old company and
now Zayo is jacking up our price 30% overnight to "Market Rates".
We asked them to work with us and they refused so we threatened to
cancel and they said go for it. So we submitted our cancellation request
last month and we're ending our relationship with them due to their
bullying behavior.
I feel like I could make more money by being an asshole, but I can't
really bring myself to do it. I've never raised prices on my colo
customers outside of someone asking for upgrades, cared about whatever
"market rate" is, and I haven't used annual escalators in contracts. I'm
only now experimenting with escalators on short term agreements.
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