I'm puzzled by random customer complaints about being unable to update their iPhones/iPads and in one case an iMac.
Some people have said they have never been able to update their iPhone on their Internet from us, but were able to do it at someone else's house. The customer with the iMac said she keeps getting an update timed out error. I watched the traffic via the tower router and she had steady 10 Mbps of download traffic (on a 10x2 plan) until the download just stalled and the traffic stopped. Yet if she ran a speedtest at that point from the iMac, she got 10M down, 2M up. The progress bar on the iMac stopped moving and the estimated completion time started increasing and increasing, so of course her complaint was "my Internet is slow". I never get similar complaints from Windows or Android users. I'm unable to establish whether the download is stalling because of something at the server or client end. I used to think Apple was just setting an arbitrary and unrealistic time limit for the download to finish, but after seeing the download stall, I don't think that explains it. When I Google it, one of the suggestions is not enough memory or battery to do the update, but then why would they say they can go somewhere else and update the device? The somewhere else could well be work or a friend with dramatically faster Internet like 100M or gigabit, but this shouldn't really be a speed problem, you should be able to update your iPhone or iPad on a lowly 10 Mbps connection. These same customers are able to stream HD video no problem.
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