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There are a couple ways to look at this. If your customers are all smart and sophisticated, they will quiesce their internal network before they run a speed test. However, if they're rubes, Billy will be in his bedroom downloading Fortnight, while Suzie is in her bedroom watching the latest Netflix/Youtube/Hulu sensation, and grandma and mother will also be watching some videos whereever they are hanging out. Dad will run his speedtest, and it will show <contracted speed> minus <bandwidth everyone is using>, and he will complain to the ISP that he's not getting <contracted speed>. Rinse and repeat. bp
<part15sbs{at}gmail{dot}com>
On 11/5/2019 2:38 PM, Josh Luthman
wrote:
True, but if your upstream is full then you have other problems...which is kind of what started the whole constant speedtest craze.Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Nov 5, 2019 at 3:17 PM <[email protected]> wrote:If you host a local server, then they will get the highest speeds possible without you being penalized for network problems outside your own system. *From:* Josh Luthman *Sent:* Tuesday, November 5, 2019 9:03 PM *To:* AnimalFarm Microwave Users Group *Subject:* Re: [AFMUG] Priority on Speedtest.net How so? I didn't notice any difference from when our server was taken offline (because I didn't have a 10G pipe). Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Nov 5, 2019 at 2:42 PM <[email protected]> wrote:If you host a speedtest server, most of this goes away. *From:* Ken Hohhof *Sent:* Tuesday, November 5, 2019 6:07 PM *To:* 'AnimalFarm Microwave Users Group' *Subject:* Re: [AFMUG] Priority on Speedtest.net Sounds like an IT guy justifying his paycheck. Why do you need me? I call our ISP every morning and bitch about the speed. Right after the rooster crows to make the sun come up. Without me and the rooster, the Internet would be slow and the sun wouldn’t rise. Either that or an IT guy who spends all day with people bitching at him, so his only joy is bitching at you. I am somehow reminded of yesterday on WGN radio they were talking about auto responders and people who don’t realize they are arguing with an auto responder, and how people will call WGN to bitch about something and the auto responder would thank them for liking WGN and offer to send them an autographed photo. *From:* AF <[email protected]> *On Behalf Of *Nate Burke *Sent:* Tuesday, November 5, 2019 10:02 AM *To:* AnimalFarm Microwave Users Group <[email protected]> *Subject:* Re: [AFMUG] Priority on Speedtest.net It is tempting. This is also the IT Guy who told me "I can definitely tell how much faster my LAN is since I've changed from Cat5e to Cat6 cables." On 11/5/2019 9:47 AM, Craig Schmaderer wrote: Nate, you should route his call into a special phone tree that he can not escape out of. lol *From:* AF mailto:[email protected] *On Behalf Of *Nate Burke *Sent:* Tuesday, November 5, 2019 9:43 AM *To:* AnimalFarm Microwave Users Group mailto:[email protected] *Subject:* Re: [AFMUG] Priority on Speedtest.net I think it would be a good tool to have in the toolbox, but maybe selectively applied. We have one business customer (Broadband), every morning the "IT guy" will run a speedtest, and call in if it's not the 40mb he expects. He don't bother to look at any of his other network traffic, any downloads that are going on, if there are actually any problems. He only cares what speedtest shows, and if his screen doesn't show 40mb, then he's calling. Every time, !EVERY TIME!, it's because his network traffic is using the rest of the connection, which we explain to him EVERY TIME, but this has been his operating procedure for the last 3 years. "Hey guys, speeds are slow this morning, you need to check it and fix it." On 11/5/2019 9:30 AM, Ken Hohhof wrote: If you sell by speed tiers, I think speedtest.net can actually be your friend, and you don’t want to doctor the results. If the guy on a 10 Mbps plan is complaining his Internet is slow because he can’t watch 5 HD streams simultaneously, it helps to show him “you’re getting what you’re paying for”. Then you can maybe upsell him to a higher speed tier. If he’s downloading a 150 GB Xbox game, your tech support is going to have to educate him about restricting the hours that game consoles can do downloads. Making speedtest.net results look better isn’t going to avoid that, in fact it may make that more difficult. The effort might be better spent finding a way to deprioritize software downloads, so people can watch video or pay games while new games are downloading. If you sell best effort “up to” speeds, the answer may be different. *From:* AF mailto:[email protected] *On Behalf Of *Adam Moffett *Sent:* Tuesday, November 5, 2019 8:46 AM *To:* [email protected] *Subject:* Re: [AFMUG] Priority on Speedtest.net If I'm being honest, it's partly a failure on the sales end to manage expectations on wireless ("up to 50mbps" etc), and partly a failure of tech support to manage the conversation. IMO they need to not let the customer focus on a speed test result and instead prompt them to talk about what their actual problems are. Whether the speed test says 10 meg or 50 meg has no bearing on the fact that you suck of Call of Duty or that your VPN to the office doesn't want to connect this morning. I think the idea is just make the speed test show what they want to see and then we can move the conversation forward. It strikes me as a viable but lazy and dishonest solution. I'm trying hard to be open minded. I appreciate all the thoughts on this. Thanks everyone. On 11/5/2019 8:01 AM, Daniel White wrote: I've worked extensively with Sandvine and Saisei and this is a topic that always comes up since it is fairly easy to implement via those appliances (and easier to implement across multiple speed testing sites). I don't see it as evil on a best effort connection. Customers typically are not likely to understand what the results mean and the only congestion it masks is on your network (which you should be aware of anyways). You can chalk it up to reasonable network management practices, as the intent is to show what your connection is capable of vs. what is available to you at that moment. Furthermore, unless the speedtest server is on your network, sometimes the issue is on the net or with the server so further impacting the results by giving the testing a low availability on your network is further giving your customers the wrong impression of your actual delivery. By implementing something though - how many support tickets are you potentially reducing? How about customer churn? If these are issues for you is it because you have actual congestion on your network? Is hacking the response worthwhile from a technical effort - and if your customers found out about it is it worthwhile from a PR standpoint? I usually end up somewhere in the it's cool to tinker with but of limited value in the real world. The PR fallout if your competition finds out and uses it against you is probably more damaging. My 2 cents. [image: photograph] *Daniel White*Co-Founder & Managing Director of Operations *phone:* +1 (702) 470-2766 *direct:* +1 (702) 470-2770 Adam Moffett wrote on 11/4/19 12:32: I can set a higher priority DSCP value on speedtest.net traffic. I tested this on one SM and it works great. On a busy AP at 9:30pm I was getting speedtest results from 12-20mbps. I set the speedtest traffic to DSCP 26 and enable a "medium" priority channel and now it's 34mbps every single time without fail (and at my data rate, frame size, etc that's all I could ever hope for). The question is: Would this be evil? The feeling is that for some customers there's nothing actually wrong except they run speedtest.net simultaneously as their XBox downloads a game and then call to report "slow" speeds. The feeling is that it would be easier to just let them see a bigger speed test number than to educate them (and some will always refuse to be educated). The evil part is that it would mask an actual congestion problem. There's also a notion being tossed around the office that our competitors are already doing this. I have no idea if they actually are, and I'm also not sure if I care what they're doing. -Adam ------------------------------ -- AF mailing list [email protected] http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list [email protected] http://af.afmug.com/mailman/listinfo/af_af.afmug.com------------------------------ -- AF mailing list [email protected] http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list [email protected] http://af.afmug.com/mailman/listinfo/af_af.afmug.com |
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