I got Kurt… he should be sorted. (We don’t ignore tickets… sometimes the support guys get a bit overwhelmed and have to play catch-up, working to reduce that issue, especially with CBRS in light of the upcoming October death of Part 90!).
Matt From: AF <[email protected]> On Behalf Of Ken Hohhof Sent: Friday, July 24, 2020 4:17 PM To: 'AnimalFarm Microwave Users Group' <[email protected]> Subject: [ External ] Re: [AFMUG] Cambium 450 CBRS / SAS equipment onboarding If Cambium support is ignoring your ticket, grab the email address of the guy sending out emails about the cnMaestro Cloud software update progress and send him a nice email asking for help. From: AF <[email protected]<mailto:[email protected]>> On Behalf Of Kurt Fankhauser Sent: Friday, July 24, 2020 3:45 PM To: AnimalFarm Microwave Users Group <[email protected]<mailto:[email protected]>> Subject: Re: [AFMUG] Cambium 450 CBRS / SAS equipment onboarding here is what i am seeing in CNMaestro as soon as i hit the start button it gives me an error says "already synced" On Fri, Jul 24, 2020 at 2:29 PM Josh Luthman <[email protected]<mailto:[email protected]>> wrote: Unregistered means you didn't start the process. Once is registered you have 3 days for the AP/SM to grab the grant. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Fri, Jul 24, 2020 at 12:33 PM Ken Hohhof <[email protected]<mailto:[email protected]>> wrote: Did you click the START button in Services>CBRS>Management Tool? It shouldn’t take more than a minute or two. Actually it should go through REGISTERED to GRANT to APPROVED pretty quick. The cnMaestro CBRS support folks are actually very helpful. I’ve even had them remote control my screen, fix things, and teach me how to do stuff. The trick may be getting the ticket past Level 1 support and assigned to the right people. From: AF <[email protected]<mailto:[email protected]>> On Behalf Of Kurt Fankhauser Sent: Friday, July 24, 2020 10:53 AM To: AnimalFarm Microwave Users Group <[email protected]<mailto:[email protected]>> Subject: Re: [AFMUG] Cambium 450 CBRS / SAS equipment onboarding ok thats what i thought, i did all that have two AP's that are showing up in Maestro but CBRS status is "UNREGISTERED", has been that way for 4 days, have a ticket in with cambium for the last 3 days and nothing so far. On Fri, Jul 24, 2020 at 11:48 AM Ken Hohhof <[email protected]<mailto:[email protected]>> wrote: You only need the account with Cambium. But the CPI enters the credentials each time he/she enters data, you can’t store them on cnMaestro. From: AF <[email protected]<mailto:[email protected]>> On Behalf Of Kurt Fankhauser Sent: Friday, July 24, 2020 9:28 AM To: AnimalFarm Microwave Users Group <[email protected]<mailto:[email protected]>> Subject: [AFMUG] Cambium 450 CBRS / SAS equipment onboarding After someone takes the CPI test and gets the CPI certificate from Federated Wireless, do you then have to create an account on the Federated Wireless system controller website or can you just start a CBRS account with CN Maestro and upload the certificate on CN Maestro to then be able to start on-boarding devices? -- AF mailing list [email protected]<mailto:[email protected]> http://af.afmug.com/mailman/listinfo/af_af.afmug.com<https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Faf.afmug.com%2Fmailman%2Flistinfo%2Faf_af.afmug.com&data=02%7C01%7Cmatt.mangriotis%40cambiumnetworks.com%7C3766328c57ea4f2f928808d830170111%7C0e263e36340946228ac818d993e76eb6%7C0%7C0%7C637312222649976352&sdata=t0f6hPQnslA4tQf8QbR0MD44%2FckOiRadmxyHduQRW%2Bc%3D&reserved=0> -- AF mailing list [email protected]<mailto:[email protected]> http://af.afmug.com/mailman/listinfo/af_af.afmug.com<https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Faf.afmug.com%2Fmailman%2Flistinfo%2Faf_af.afmug.com&data=02%7C01%7Cmatt.mangriotis%40cambiumnetworks.com%7C3766328c57ea4f2f928808d830170111%7C0e263e36340946228ac818d993e76eb6%7C0%7C0%7C637312222649986340&sdata=Dau0lf6WknZp%2Fs8k1%2Bhvl9rPCqodHH6TYYejixQ2NIw%3D&reserved=0> -- AF mailing list [email protected]<mailto:[email protected]> http://af.afmug.com/mailman/listinfo/af_af.afmug.com<https://nam05.safelinks.protection.outlook.com/?url=http%3A%2F%2Faf.afmug.com%2Fmailman%2Flistinfo%2Faf_af.afmug.com&data=02%7C01%7Cmatt.mangriotis%40cambiumnetworks.com%7C3766328c57ea4f2f928808d830170111%7C0e263e36340946228ac818d993e76eb6%7C0%7C0%7C637312222649986340&sdata=Dau0lf6WknZp%2Fs8k1%2Bhvl9rPCqodHH6TYYejixQ2NIw%3D&reserved=0>
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