So we maintain about 90 percent recovery on service quality disconnects. We see the majority service quality related disconnects during summer fading, and about 2 year contract later they return in the winter. We have superior customer service, we try to roll trucks same day, dont charge for service calls and upgrades normally, so i see why they come back. But im curious what it is about winter time that pushes the return? I mount APs low, in the 90 to 120 agl range. This was a technical decision based on when we were primarily 900mhz to avoid ducting. As we have migrated to 5 and 3 ghz we suffer a whole lot more multipath and reflection issues, to the point we have two cpes installed at some customers who change cable when fields are cleared. What is it about winter physics that drives customers back to tolerate whatever their complaints were? We are consumption based, so thats a negative. We tend to offer lower speeds. We are comparable in base price but its a hard comparison since we dont sell speed. Most of our competitors arent bad providers. I want to know what it is about winter that pushes the returns so we can find out how to apply it year round. We dont have a ton of quality churn, but it eats at me not knowing the root cause on the returns.
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