"We can't support someone else's service. If they can narrow down what the issue exactly is we can help but without any information there's nothing we can do, it's encrypted to keep us from being able to do anything."
Josh Luthman 24/7 Help Desk: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Wed, Mar 17, 2021 at 11:43 AM Mark - Myakka Technologies <[email protected]> wrote: > Bill, > > Well that is the issue. Could be anything. Been working fine since > June. I have many many more people using VPN's with no issues. > > But there is an issue on her link. This is a fiber link BTW. Her > Internet works fine. > > Her IT guys have washed their hands of it, pushing it all on me. Not sure > how I'm going to figure it out being I don't know what appliance she is > using yet. Even when I get that info, I'll have no access to it. Doubt > they are going to give me admin privileges on their equipment. Also, I > don't get the opportunity to see what errors are showing up on server logs. > > > > > -- > Best regards, > Mark mailto:[email protected] <[email protected]> > > Myakka Technologies, Inc. > www.Myakka.com > > ------ > > Wednesday, March 17, 2021, 11:27:35 AM, you wrote: > > > I would suspect maybe segmentation issues. Sometimes segment boundaries > can mess with a VPN. > > bp > <part15sbs{at}gmail{dot}com> > On 3/17/2021 7:50 AM, Mark - Myakka Technologies wrote: > > I have a customer that has some type of VPN router device on our > system. Her VPN isn't working anymore. Her Internet is fine. I did > a packet capture for her IT guys and sent it to them. Their answer > is the usual "It's your ISPs fault". I'm not a VPN expert, but I > attached the filtered packet dump. Looks like things are talking back > and forth. Any issues anyone can see? > > > -- > > Thanks, > Mark mailto:[email protected] <[email protected]> > > Myakka Technologies, Inc. > www.Myakka.com > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
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