a burning house melts roof snow
But its good you value your employee safety and make that call for them
I remember when i thought i was being loyal and hard working going out
to throw salt on an iced roof so i could get up there to do the
install. it partly worked, but was still slick as snot. Id punch a tech
if they wanted to do that now. I figure its best if theyr gonna get hurt
to do it in the office and not in the field
On Wed, Nov 20, 2024 at 12:40 PM Ken Hohhof <[email protected]
<mailto:[email protected]>> wrote:
We are supposed to get our first snow tomorrow. What I don’t like
is to send a skilled field tech up someone’s roof or TV tower just
to take down a dish, bring it back and throw it in the dumpster.
Our area is also spread out enough that it might be months before we
can do that without driving a significant number of miles.____
__ __
Maybe I’m just getting cranky as I get old, but I feel like I value
employees more than customers, especially ex customers who cancelled
for something cheaper. It’s easier to get new customers than new
techs.____
__ __
*From:*AF <[email protected] <mailto:[email protected]>>
*On Behalf Of *[email protected] <mailto:[email protected]>
*Sent:* Wednesday, November 20, 2024 12:30 PM
*To:* AnimalFarm Microwave Users Group <[email protected]
<mailto:[email protected]>>
*Subject:* Re: [AFMUG] removal of WISP equipment____
__ __
There is the old marketing rubric of “constant contact”. The former
customer sees your company, sees they are still getting something of
benefit. That has intangible benefit. ____
____
In other words, “cast your bread upon the water. “____
____
It costs little if you use down time and dead head time to pick up
the gear. ____
____
*From:*Josh Luthman ____
*Sent:*Wednesday, November 20, 2024 11:23 AM____
*To:*AnimalFarm Microwave Users Group ____
*Subject:*Re: [AFMUG] removal of WISP equipment____
____
Nope. It's just business. Why spend a greater amount to pick up
the equipment?____
____
On Tue, Nov 19, 2024 at 2:44 PM David Hannum <[email protected]
<mailto:[email protected]>> wrote:____
Josh - I bet your nickname in school was Eeyore . . . ____
____
On Tue, Nov 19, 2024 at 2:00 PM Josh Luthman
<[email protected]
<mailto:[email protected]>> wrote:____
$25 for a radio for $10 in gas to pick it up, $10 dealing
with the customer, $10 in caulk/silicon, $10 hearing them
complain about nothing, $10 in labor costs, $1000 in lost
revenue because you wasted time picking up a $25 radio
instead of hooking up a new customer____
____
On Tue, Nov 19, 2024 at 10:01 AM David Hannum
<[email protected] <mailto:[email protected]>> wrote:____
Like Adam, we keep tabs of where the gear is and when we
are in the area, we swing by and pick it up. But not
sure why you'd not want to rescue good radios. Folks
like Wireless Units and Surplus Wireless will purchase
it off you, so don't just arbitrarily abandon it. $25
(or whatever they give you) for a used SM is at least
something for it. ____
____
Dave____
____
On Tue, Nov 19, 2024 at 8:26 AM Adam Moffett
<[email protected] <mailto:[email protected]>>
wrote:____
About the same. We kept a running list of "pickups"
and it would be filler work for the field people.
They'd remove the antenna and maybe the cable, but
never worried about the POE. ____
We usually got to them pretty quick because we left
empty spaces in the schedule for service calls, and
if there were no service calls we'd go do pickups. ____
____
On Mon, Nov 18, 2024 at 12:30 PM Jim Bouse [Brazos
WiFi] <[email protected]
<mailto:[email protected]>> wrote:____
We say: "we will grab it the next time we are in
the area".____
____
No special trip.____
____
Jim____
____
____
____
Sent via the Samsung Galaxy S22+ 5G, an AT&T 5G
smartphone____
____
____
____
-------- Original message --------____
From: Ken Hohhof <[email protected]
<mailto:[email protected]>> ____
Date: 11/18/24 11:16 AM (GMT-06:00) ____
To: 'AnimalFarm Microwave Users Group'
<[email protected] <mailto:[email protected]>> ____
Subject: [AFMUG] removal of WISP equipment ____
____
We are starting to run into cases where
customers cancel (most commonly to get T-Mobile
Home Internet) and while the CPE is still
perfectly functional we would not redeploy it.
Like a Cambium 450 SM with a reflector dish (as
opposed to a 450b). So we don’t want it back,
and don’t want to send a tech out to remove it.____
____
Sometimes customers insist they want us to take
it off their house. Is there some legal
obligation for us to do this? I think if you
discontinue DISH or DirecTV and want the sat
dish taken down, they don’t come do it (unless
maybe you pay to have it done).____
--
AF mailing list
[email protected] <mailto:[email protected]>
http://af.afmug.com/mailman/listinfo/af_af.afmug.com
<http://af.afmug.com/mailman/listinfo/af_af.afmug.com>____
--
AF mailing list
[email protected] <mailto:[email protected]>
http://af.afmug.com/mailman/listinfo/af_af.afmug.com
<http://af.afmug.com/mailman/listinfo/af_af.afmug.com>____
--
AF mailing list
[email protected] <mailto:[email protected]>
http://af.afmug.com/mailman/listinfo/af_af.afmug.com
<http://af.afmug.com/mailman/listinfo/af_af.afmug.com>____
--
AF mailing list
[email protected] <mailto:[email protected]>
http://af.afmug.com/mailman/listinfo/af_af.afmug.com
<http://af.afmug.com/mailman/listinfo/af_af.afmug.com>____
--
AF mailing list
[email protected] <mailto:[email protected]>
http://af.afmug.com/mailman/listinfo/af_af.afmug.com
<http://af.afmug.com/mailman/listinfo/af_af.afmug.com>____
------------------------------------------------------------------------
--
AF mailing list
[email protected] <mailto:[email protected]>
http://af.afmug.com/mailman/listinfo/af_af.afmug.com
<http://af.afmug.com/mailman/listinfo/af_af.afmug.com>____
--
AF mailing list
[email protected] <mailto:[email protected]>
http://af.afmug.com/mailman/listinfo/af_af.afmug.com
<http://af.afmug.com/mailman/listinfo/af_af.afmug.com>
