We are actively in process of building out a smart home support package because of all this nonsense. Dumb shit constantly. Like setting certain roku remotes on the counter next to the wifi router decimating the 2.4. Theres an AI for managing all this
On Thu, Oct 16, 2025 at 10:13 AM Bill Prince <[email protected]> wrote: > Is it a WiFi issue? Yes. Is it YOUR WiFi issue? Who knows? Maybe you need > to 'splain to them that you can fix YOUR WiFi issues, but you are not > obligated to fix THEIR WiFi issues. > > or better yet, have a handout explaining the limits of your service call, > and that if they have somehow created their own problem, that it will be > charged at $XYZ/hour? > > > bp > <part15sbs{at}gmail{dot}com> > > On 10/16/2025 6:42 AM, Ken Hohhof wrote: > > Silly me, I thought Zigbee used 900 MHz. That’s not wrong, but it can > also use the same 2.4 GHz band as WiFi, and that’s what a Philips Hue > Bridge does. > > > > I got sucked into this by a WISP customer with a leased WiFi mesh system > and somehow their Hue lights also became my problem. I didn’t understand > how smart lights work because I still turn my lights on and off the caveman > way, with the light switch. Who knew I was insufficiently sedentary. > > > > Unfortunately, smart lights and home automation in general is marketed as > plug and play, and consumers aren’t going to consult Reddit or Wikipedia, > which is what I had to do. Turns out 2.4 GHz WiFi messing with smart bulbs > is a common issue. And Zigbee doesn’t go as far as I thought, 10-20 meters > depending on walls and stuff, and one of the recommended solutions is to > put additional smart lights in the path since they form a mesh network. > Also changing frequencies, like putting WiFi on channel 1 and Zigbee on > channel 25. > > > > Sure, your typical Hue smart bulb buyer is going to do these things > (not). Or they can call it an Internet problem when Alexa says some of the > lights are unreachable. Yep, must be an Internet speed problem. (I’m > going to guess Philips doesn’t have phone support for light bulbs.) > > > > This customer also reported their Hue Bridge device was placed on top of > the main WiFi mesh router. That doesn’t sound like the best place to me. > > -- > AF mailing list > [email protected] > http://af.afmug.com/mailman/listinfo/af_af.afmug.com >
-- AF mailing list [email protected] http://af.afmug.com/mailman/listinfo/af_af.afmug.com
