We give out airrouters because we can enable remote access and disable the reset button, we lock down to a predefined naming system on the essid, and we only set the key to the mac on the label, we give no other option whatsoever.
Thoug I hate ubnt clear from my scrotum to my chin, the air router is a rock solid little bastard, we give the customers the option to use one of those instead of theirs if they are having issues (we flat refuse to troubleshoot a customers personal router, unless im in a good mood) 9 times out of 10 they never call back in to provision a new router of their own. the only reason we see them swapped is big houses who need more wireless coverage or morons who believe a 300 dollar consumer grade router is going to make world of warcraft a little bit more real to them in their mothers basement covered in cheesy poofs On Tue, Oct 7, 2014 at 4:15 PM, Mathew Howard via Af <[email protected]> wrote: > In the past I wouldn't have had a problem recommending Linksys, but now > that they're owned by Belkin, I wouldn't recommend them... actually, I > wouldn't recommend them anymore if they were still owned by Cisco either, > but that's a whole different thing. > ________________________________________ > From: Af [[email protected]] on behalf of Matt via Af [[email protected]] > Sent: Tuesday, October 07, 2014 4:12 PM > To: [email protected] > Subject: Re: [AFMUG] Belkin routers going nuts > > We typically recommend Linksys for a home router. Actually have had > decent luck with them plus by having mostly one brand out there its > easier to walk customers through things. Refuse to sell routers right > now. If it quits 30 miles away they expect a service call to go fix > it. > > Started experimenting with these as a managed router. > > http://routerboard.com/RBmAP2n > > With a crossover cable they will power up a Canopy SM. Less cords to > get plugged in wrong. Anyone else tried them? > > > > We did not implement the “loopback” fix. Nor walking customers through > *HOW* > > to manually change their DNS. I’d rather my customers buy a halfway > decent > > router than their $25 Belkin piece of crap on our network. > > > > > > > > When customers ask me what router I recommend, I just tell them I DON’T > > recommend Belkin or Linksys. This just adds fuel to that fire. > > > > > > > > D-link DIR-655 ftw. > > > > > > > > -Tim > > > > > > > > From: Af [mailto:[email protected]] On Behalf Of That One Guy via Af > > Sent: Tuesday, October 07, 2014 11:31 AM > > To: [email protected] > > Subject: Re: [AFMUG] Belkin routers going nuts > > > > > > > > "We are aware of reports of an interruption to internet service when > using > > some Belkin routers with several internet service providers. " > > > > > > > > Man, that burns me, they word it in such a way they still dont take > > responsibility for it, the word sever is powerful in that it indicates > not > > all, as in if you are on a different ISP it might work, which is totally > > true, if its an ISP that backdoors solutions and redirects all DNS > > > > > > > > On Tue, Oct 7, 2014 at 1:10 PM, Sam Kirsch via Af <[email protected]> wrote: > > > > Belkin posted up a workaround. Not much better then the loop but at > least > > its something you can direct customers to that makes it clear its not > *your* > > problem: https://belkininternationalinc.statuspage.io/ > > > > > > > > Regards, > > > > > > > > -- Samuel Kirsch, Tech Support/Web Development/Sales > > Plexicomm - Internet Solutions | www.plexicomm.net > > Office: 1.866.759.4678 x109 | Fax: 1.866.852.4688 > > > > Emergency Support: 1.866.759.9713 | [email protected] > > > > > > > > > > > > > > > > ------ Original Message ------ > > > > From: "That One Guy via Af" <[email protected]> > > > > To: "[email protected]" <[email protected]> > > > > Sent: 10/7/2014 1:04:53 PM > > > > Subject: Re: [AFMUG] Belkin routers going nuts > > > > Its a matter of principle, we all know belkin is junk, today only proves > it > > further. > > > > By fixing it on your end, your customers dont experience the junk first > hand > > > > They sing the praises of their shit router because youre behind the > scenes > > fixing belkins fuckup > > > > > > > > Now they recomend them to their friends. > > > > > > > > So yes, you are in fact training your customers to make it your problem > > everytime > > > > > > > > On Tue, Oct 7, 2014 at 11:52 AM, Mathew Howard via Af <[email protected]> > wrote: > > > > odd... when I first tried pinging it, we had a customer on the phone with > > the issue (as well as a few after that). I wonder if the routers needed > to > > be rebooted after it came back up before they work. > > > > As long as the customers don't know you fixed it, there shouldn't really > be > > much of a worry that customers will make it your problem in the future. > > > > ________________________________ > > > > From: Af [[email protected]] on behalf of Tushar Patel via Af > > [[email protected]] > > Sent: Tuesday, October 07, 2014 11:38 AM > > To: [email protected] > > Subject: Re: [AFMUG] Belkin routers going nuts > > > > We did “torch” (one of the Mikrotik tools), that allows me to see the > > destination address of 67.20.176.130, with protocol and the number of > > source address accessing that. The number of source address trying to > access > > that was very high. Since morning we must have taken over 20 to 25 calls > on > > the subject. So from the resource stand point it was more efficient for > us > > to implement loopback response then to keep taking the call. We did not > tell > > any customers what we did to fix it. > > > > > > > > How it works: it appears that those Belkin routers were just trying to > ping > > the that ip address, so by putting loop back on our network, we are > > essentially responding to that ip address and that make the Belkin router > > happy. > > > > > > > > As you mentioned below that you were able to ping it, earlier we were not > > able to ping that ip address, may be they have already fix the problem. > > > > > > > > Thanks, > > > > Tushar Patel > > > > 512-257-1077 > > > > www.westernbroadband.com > > > > > > > > From: Af [mailto:[email protected]] On Behalf Of Mathew Howard via Af > > Sent: Tuesday, October 07, 2014 11:18 AM > > To: [email protected] > > Subject: Re: [AFMUG] Belkin routers going nuts > > > > > > > > Yeah... if I were to do something like that, I wouldn't let any customers > > know I did it... but I don't like messing with the network to fix things > > that aren't really my problem anyway, it would be nice to make those > calls > > stop, but it doesn't seem worth it. > > > > I'm still a bit confused how that is making it work anyway though, since > I > > can ping that IP... how does putting it on an internal router make it > work? > > for those who have done it, is your router giving any HTTP response on > that > > IP? > > > > ________________________________ > > > > From: Af [[email protected]] on behalf of That One Guy via Af > > [[email protected]] > > Sent: Tuesday, October 07, 2014 11:06 AM > > To: [email protected] > > Subject: Re: [AFMUG] Belkin routers going nuts > > > > that sounds alot like doing Belkins job for them, and guarantees from > that > > point forward everytime a customer has any issue. "just do that brokeback > > loop thing you did, this is your problem, fix it now, i pay good money > for > > this service, i run a business, and my kids go to school and my pacemaker > > will stop" > > > > > > > > On Tue, Oct 7, 2014 at 10:53 AM, Tushar Patel via Af <[email protected]> > wrote: > > > > As somebody suggested earlier to put loopback with the 67.20.176.130, on > one > > of the internal router appears to fix the problem. > > > > Thanks, > > Tushar Patel > > 512-257-1077 > > www.westernbroadband.com > > > > -----Original Message----- > > From: Af [mailto:[email protected]] On Behalf Of David via Af > > Sent: Tuesday, October 07, 2014 10:42 AM > > To: [email protected] > > Subject: Re: [AFMUG] Belkin routers going nuts > > > > We are seeing this also.. > > Belkin domain is down > > Also be aware that the belkins use heartbeat.belkin.com to check to see > > if there is internet access and if the answer > > > > comes back negative then it will not connect any lan clients to internet. > > Also there are a few exploits that have been exposed on 1.00 firmware > > which do bad things to the wan side of things. > > > > I am currently trying to spoof heartbeat.belkin.com to our internal dns > > to fool the router into thinking everything is ok. > > > > On 10/07/2014 09:11 AM, Mark Radabaugh via Af wrote: > >> 13 customers so far today - all Belkin. > >> > >> Powned? > >> > >> Mark > >> > >> On 10/7/14, 10:04 AM, Darren Shea via Af wrote: > >>> Is anyone else getting inundated with a flood of customers who can't > >>> connect to the internet through their Belkin routers this > >>> morning? > >>> What's the deal with that?, > >>> Darren > >>> > >>> > >>> > >> > >> > > > > > > > > > > > > -- > > > > All parts should go together without forcing. You must remember that the > > parts you are reassembling were disassembled by you. Therefore, if you > can't > > get them together again, there must be a reason. By all means, do not > use a > > hammer. -- IBM maintenance manual, 1925 > > > > > > > > > > > > -- > > > > All parts should go together without forcing. You must remember that the > > parts you are reassembling were disassembled by you. Therefore, if you > can't > > get them together again, there must be a reason. By all means, do not > use a > > hammer. -- IBM maintenance manual, 1925 > > > > > > > > > > > > -- > > > > All parts should go together without forcing. You must remember that the > > parts you are reassembling were disassembled by you. Therefore, if you > can't > > get them together again, there must be a reason. By all means, do not > use a > > hammer. -- IBM maintenance manual, 1925 > > -- All parts should go together without forcing. You must remember that the parts you are reassembling were disassembled by you. Therefore, if you can't get them together again, there must be a reason. By all means, do not use a hammer. -- IBM maintenance manual, 1925
