Part of the problem is so many customers are 100% WiFi now, so unless you
have a managed router there, you have 2 big problem areas beyond the
demarc - the customer's router and the customer's WiFi.
-----Original Message-----
From: Bill Prince via Af
Sent: Thursday, November 20, 2014 1:04 PM
To: [email protected]
Subject: Re: [AFMUG] Network Monitoring in the 2010's
Linktechs built a tool a couple years ago that ran on the customer's PC
(WIndows only) that would give the customer a "connection health"
indication. It would monitor the local gateway, and give both a green
light for connected, plus a reading on the latency. You go too much
beyond that, and you will get a bunch of false positives when something
beyond your local network is having some kind of issue (we get our share
of these).
I don't think they got much response from it, and I don't think they
offer it any longer.
bp
<part-15@SkylineBroadbandService>
On 11/20/2014 9:43 AM, Sterling Jacobson via Af wrote:
What I really want is an integrated system that isn't stuck in the 90's.
I want the customer to have an app on their phone that tells them when
their network is having issues and why.
I want it to also remind them to pay their bill and provide a lazy/easy
way to do that.
I want that same system to have an engineer app that tells us when nodes
fail and why.
So if a node goes down and it's important, it should show up on my phone
and I can take action.
One of those actions would be to message to outage impacted customers the
ETA to fix etc.
Emails from Cacti don't count.
