We're about to outsource our level 1 support, 24/7. They will be able to
have read-only into aircontrol for seeing if the client radio is up, as
well as troubleshooting basic router issues.
Everything else gets elevated to us during normal business hours.
Commercial calls will get sent to our PBX and a ring group.
josh reynolds :: chief information officer
spitwspots :: www.spitwspots.com
On 12/01/2014 08:13 PM, George Skorup (Cyber Broadcasting) via Af wrote:
I'm wondering if anyone has ever tried this, or has it working, before
I waste my time. I'm talking about automatically opening a ticket for
all inbound calls. Say something like osTicket and a SIP client
registered to the PBX listening for incoming calls.
