Im wanting to clearly avoid the customer talking to us about it if we forward it, in particular if the customer wants to argue their case, it seems the big ones have them send their response to the ISP. I cant figure out whether thats a requirement of the provision or if we can just tell them to talk to a lawyer or respond to the complaint. We have useless customer service when it comes to being clear or being firm, and consistency is not their forte at all. I would prefer the customer have as little reason as possible to communicate with us after we forward the notice. I may just not understand what I was reading in the provision, but it also appears we have to register our contact information with some database as well as our website
(2) *Designated agent.— *The limitations on liability established in this subsection apply to a service provider only if the service provider has designated an agent to receive notifications of claimed infringement described in paragraph (3), by making available through its service, including on its website in a location accessible to the public, and by providing to the Copyright Office, substantially the following information: (A) the name, address, phone number, and electronic mail address of the agent. (B) other contact information which the Register of Copyrights may deem appropriate. The Register of Copyrights shall maintain a current directory of agents available to the public for inspection, including through the Internet, and may require payment of a fee by service providers to cover the costs of maintaining the directory. On Thu, Feb 12, 2015 at 3:25 PM, Matt <[email protected]> wrote: > > Aybody have a generic policy they post and a generic email that > accompanies > > the forwarded notice telling the customer to piss off its not our problem > > Google a few terms you received in a DMCA notice you received. You > will find hundreds of examples sent by big Cable Company's etc that > users have posted. > -- All parts should go together without forcing. You must remember that the parts you are reassembling were disassembled by you. Therefore, if you can't get them together again, there must be a reason. By all means, do not use a hammer. -- IBM maintenance manual, 1925
