GeoIP - NANOG Wiki <http://nanog.cluepon.net/index.php/GeoIP>
Try this. I just got a new block from ARIN and I went around and updated a bunch of places. I've checked Hulu and Netflix and they're working just fine. A bunch of them have my coordinates right down to the street level! Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, May 28, 2015 at 7:14 PM, TJ Trout <[email protected]> wrote: > [email protected]? Peeringdb? Nanog? > On May 28, 2015 3:58 PM, "Sterling Jacobson" <[email protected]> wrote: > >> I can't remember if I posted this here, but about a month ago Vudu, Hulu, >> ABC and Disney streaming all stopped at the same time for all customers on >> my network. >> >> After contacting all of the various customer support departments I found >> out they had to whitelist all of my IP blocks because they thought they >> were "Out of Country" or VPN/Proxy. >> >> Hulu support was the fastest. They had it all cleared and customers >> access restored in a day. >> >> Disney and ABC apparently use the same go.com infrastructure and took a >> few weeks to finally convince someone there to fix it. >> But they did for all our blocks and now we have no problems with them. >> >> Vudu on the other hand are being obstinate with me and my customers. >> On the phone the nice rep agreed that we need to be white listed, but >> couldn't seem to get a hold of anyone high enough in engineering to fix it. >> >> The email support thread (below in reverse, top most recent ordering) >> shows a long back and forth, then nothing. >> >> What can I do here? >> >> I'm thinking there may be some way to publically shame them into fixing >> it? >> >> Like John Oliver, lol! >> >> >> Begin top recent thread with Vudu. Scroll down to bottom to read from the >> beginning time wise. >> >> >> Ok, so now you guys are flat out lying to our customers. >> >> We are not on a VPN and we are NOT on a proxy! >> >> These are directly assigned public IP's to customers homes that live in >> Saratoga Springs, Utah on a fiber to the home connection. >> >> The IP blocks route through our provider, a Data center in Provo, Utah. >> >> The message sent to our customer Alex shown below is incorrect and >> causing issues with our credibility. >> We will record damages in any customer service issues dealing with this >> and track everything you say for our legal team. >> >> Please resolve this today before we take this public and consult legal >> action. >> >> Have a nice day! >> Sterling >> >> Hi Alex, >> >> Thank you for contacting VUDU Customer Care. I apologize for any >> inconveniences. >> >> Unfortunately, VUDU does not supports proxys or VPNs. We looked up the >> IP, it's has a hosting proxy and you are using a VPN. This is out of our >> engineering teams troubleshooting abilities. Please get in touch with your >> ISP for further assistance. >> >> If you have any further questions or concerns please do not hesitate to >> contact us again. Have a great day! >> Customer Sterling Jacobson (10308805) via CSS Web 05/26/2015 08:11 PM >> So, are you all ignoring the issue now? >> >> I'm instructing all of our customers on over 2000 IP's to go to the FCC >> complain page and file against Vudu.com that they are intentionally >> blocking everyone on our ISP. >> >> Customers of ours are all having Vudu.com issues and support isn't >> helping them. >> Instead they are blaming them for router/browser issues that have no >> problems. >> >> Please take action. >> >> Unblock and white list our IP ranges 108.165.28.0/22 and 108.165.36.0/22 >> >> You are losing customers. >> >> -Sterling >> Customer Sterling Jacobson (10308805) via CSS Web 05/20/2015 05:27 PM >> Still not fixed. >> >> For me, or any of my IP block customers. >> >> ABC.com and Disney just fixed theirs, so now we are working for all 2048 >> IP's on their networks. Hulu was fixed within an hour of when I notified >> them. >> >> Why is Vudu incapable of the same thing? >> >> Is there anyone on your team able to whitelist this? >> >> -Sterling >> Response Cody C via Email 05/19/2015 02:58 PM >> Hello Sterling, >> >> I hope this email finds you well. Thank you for providing the needed >> information. We will send this to our engineering to look into this. Thank >> you, and have a great day! >> >> Best Regards, >> >> Cody C. >> VUDU Customer Care >> 7am-8pm PST >> 1-888-554-VUDU (8838) >> [email protected] >> Customer Sterling Jacobson (10308805) via CSS Web 05/19/2015 02:55 PM >> Uh, do you want this answered for myself (pointless IMO) or for everyone >> (even more pointless)? >> >> I'll answer inline: >> >> Type of Computer (PC or Mac): ALL >> What operation system? Every >> What browser(s) are they using? ALL OF THEM >> What version of that browser(s)?LOTS >> Movie title: WHO KNOWS >> Movie definition: HIGH >> Speedtest.vudu.com results: Almost 40Mbps both ways (you seem to be >> capped at 40Mbps since this is a fiber 1000Mbps line). >> How is that computer connected to the network (Wired or Wireless): Wired >> If wireless, how far is the router, are there any walls ceilings between? >> N/A >> The make and model of the modem: LOTS >> The make and model of the router: MANY >> location: Saratoga Springs, Utah, USA >> Who is the ISP? >> >> Avative Fiber >> avative.net >> Over 2000 IP's in Saratoga Springs, Utah, lots of unhappy customers. >> Still unhappy since it's been over a week of issues with Vudu. >> >> Please help! This is not a client end problem. Cross all that off your >> list. >> Get to the point and white list our IP blocks. >> Pending failure to do that at the VERY least clear my own two IP's so I >> know you are capable of just that for our customers individually. >> 108.165.31.3 and 108.165.31.5. Blocks are 108.165.28.0/22 and >> 108.165.36.0/22 >> Response Cody C via Email 05/19/2015 10:26 AM >> Hello Sterling, >> >> I hope this email finds you well. If could also please provide us with >> the following: >> Type of Computer (PC or Mac): >> What operation system? >> What browser(s) are they using? >> What version of that browser(s)? >> Movie title: >> Movie definition: >> Speedtest.vudu.com results: >> How is that computer connected to the network (Wired or Wireless): >> If wireless, how far is the router, are there any walls ceilings between? >> The make and model of the modem: >> The make and model of the router: >> location: >> Who is the ISP? >> Thank you, and have a great day! >> >> Best Regards, >> >> Cody C. >> VUDU Customer Care >> 7am-8pm PST >> 1-888-554-VUDU (8838) >> [email protected] >> Response Kathryn C via Email 05/19/2015 10:21 AM >> Hello, >> >> I hope this email finds you well. >> >> Thank you for providing us with the requested information. I have >> escalated your case up to our engineering team for further review. Thank >> you for your patience and cooperation in this matter. >> We look forward to getting this issue resolved. >> >> Best Regards, >> >> Kathryn Cheatwood >> VUDU Customer Care >> 1-888-554-VUDU (8838) >> [email protected] >> OPEN 7:00 AM to 8:00 PM PST >> Customer Sterling Jacobson (10308805) via CSS Web 05/19/2015 09:14 AM >> Hey, any updates?? Still not fixed for me, let alone my 2048 IP's on my >> customer network. >> >> Do you really expect every customer of mine using Vudu to perform four >> trace routes and send them to you individually? >> >> -Sterling >> Customer Sterling Jacobson (10308805) via CSS Web 05/18/2015 11:13 AM >> Ok. If you could really, really please fix this for all of my subnets I >> would appreciate it. >> They are all going to have the same tracert as my home account except for >> the first IP line. >> They all route the exact same. >> >> Here is my tracert: >> >> C:\Users\Sterling>tracert llgvault.vudu.com >> >> Tracing route to vudu.re.llnwd.net [68.142.93.133] >> over a maximum of 30 hops: >> >> 1 <1 ms <1 ms <1 ms 108-165-31-1.avative.net [108.165.31.1] >> 2 1 ms <1 ms <1 ms 69-27-173-89.acedc.net [69.27.173.89] >> 3 2 ms 2 ms 2 ms be4012.ccr21.slc01.atlas.cogentco.com [38.104.17 >> 4.197] >> 4 18 ms 18 ms 18 ms be2087.ccr22.sfo01.atlas.cogentco.com [154.54.5. >> 101] >> 5 19 ms 19 ms 19 ms be2165.ccr22.sjc01.atlas.cogentco.com [154.54.28 >> .66] >> 6 19 ms 19 ms 20 ms be2047.ccr21.sjc03.atlas.cogentco.com [154.54.5. >> 114] >> 7 26 ms 32 ms 22 ms 38.104.138.74 >> 8 50 ms 43 ms 33 ms tge2-7.fr3.sea2.llnw.net [69.28.171.146] >> 9 34 ms 34 ms 41 ms cdn-68-142-93-133.sea2.llnw.net [68.142.93.133] >> >> >> Trace complete. >> >> C:\Users\Sterling>tracert lldvault.vudu.com >> >> Tracing route to vudu-rd.vo.llnwd.net [68.142.93.254] >> over a maximum of 30 hops: >> >> 1 <1 ms <1 ms <1 ms 108-165-31-1.avative.net [108.165.31.1] >> 2 4 ms <1 ms <1 ms 69-27-173-89.acedc.net [69.27.173.89] >> 3 2 ms 2 ms 2 ms be4012.ccr21.slc01.atlas.cogentco.com [38.104.17 >> 4.197] >> 4 18 ms 18 ms 18 ms be2086.ccr21.sfo01.atlas.cogentco.com [154.54.3. >> 185] >> 5 19 ms 19 ms 19 ms be2164.ccr21.sjc01.atlas.cogentco.com [154.54.28 >> .34] >> 6 20 ms 20 ms 19 ms be2000.ccr21.sjc03.atlas.cogentco.com [154.54.6. >> 106] >> 7 22 ms 22 ms 26 ms 38.104.139.162 >> 8 26 ms 23 ms 23 ms ve5.fr3.sjc.llnw.net [69.28.171.209] >> 9 33 ms 33 ms 36 ms tge2-7.fr3.sea2.llnw.net [69.28.171.146] >> 10 43 ms 41 ms 33 ms cdn-68-142-93-254.sea2.llnw.net [68.142.93.254] >> >> >> Trace complete. >> >> C:\Users\Sterling>tracert llpvault.vudu.com >> >> Tracing route to vudu-p.vo.llnwd.net [68.142.93.133] >> over a maximum of 30 hops: >> >> 1 <1 ms <1 ms <1 ms 108-165-31-1.avative.net [108.165.31.1] >> 2 1 ms 13 ms <1 ms 69-27-173-89.acedc.net [69.27.173.89] >> 3 2 ms 2 ms 2 ms be4012.ccr21.slc01.atlas.cogentco.com [38.104.17 >> 4.197] >> 4 18 ms 18 ms 18 ms be2087.ccr22.sfo01.atlas.cogentco.com [154.54.5. >> 101] >> 5 19 ms 19 ms 19 ms be2165.ccr22.sjc01.atlas.cogentco.com [154.54.28 >> .66] >> 6 20 ms 19 ms 20 ms be2047.ccr21.sjc03.atlas.cogentco.com [154.54.5. >> 114] >> 7 31 ms 23 ms 24 ms 38.104.138.74 >> 8 40 ms 33 ms 38 ms tge2-7.fr3.sea2.llnw.net [69.28.171.146] >> 9 34 ms 34 ms 33 ms cdn-68-142-93-133.sea2.llnw.net [68.142.93.133] >> >> >> Trace complete. >> >> C:\Users\Sterling>tracert startup.vvond.net >> >> Tracing route to startup.vvond.net [208.79.221.221] >> over a maximum of 30 hops: >> >> 1 <1 ms <1 ms <1 ms 108-165-31-1.avative.net [108.165.31.1] >> 2 1 ms 13 ms <1 ms 69-27-173-89.acedc.net [69.27.173.89] >> 3 2 ms 3 ms 2 ms be4012.ccr21.slc01.atlas.cogentco.com [38.104.17 >> 4.197] >> 4 18 ms 18 ms 18 ms be2086.ccr21.sfo01.atlas.cogentco.com [154.54.3. >> 185] >> 5 19 ms 19 ms 19 ms be2164.ccr21.sjc01.atlas.cogentco.com [154.54.28 >> .34] >> 6 20 ms 19 ms 19 ms be2000.ccr21.sjc03.atlas.cogentco.com [154.54.6. >> 106] >> 7 19 ms 19 ms 19 ms zayo.sjc03.atlas.cogentco.com [154.54.10.194] >> 8 20 ms 42 ms 20 ms ae10.cr2.sjc2.us.zip.zayo.com [64.125.31.73] >> 9 20 ms 20 ms 20 ms ae3.er2.sjc2.us.zip.zayo.com [64.125.28.57] >> 10 23 ms 22 ms 22 ms ae0.er1.sjc2.us.zip.zayo.com [64.125.25.105] >> 11 25 ms 25 ms 25 ms te2-4.cr1.mlp1.peakwebhosting.com [64.124.200.82 >> ] >> 12 25 ms 25 ms 25 ms 67.221.32.165 >> 13 25 ms 25 ms 25 ms 208.79.221.221 >> >> Trace complete. >> >> C:\Users\Sterling> >> Response Kevin W via Email 05/17/2015 01:07 PM >> Hello Sterling. >> >> I hope this email finds you well. >> To better assist you, we will need to collect a trace route, which will >> show us a more detailed view of your connection to our servers: >> Windows XP >> Open Start > Run > Type "cmd" and hit "enter" >> When the command prompt loads type in the following commands: >> tracert llgvault.vudu.com >> tracert lldvault.vudu.com >> tracert llpvault.vudu.com >> tracert startup.vvond.net >> Windows Vista/7/8 >> Type "cmd" under the search box on the Start menu >> When the command prompt loads type in the following commands: >> tracert llgvault.vudu.com >> tracert lldvault.vudu.com >> tracert llpvault.vudu.com >> tracert startup.vvond.net >> Mac OSX >> Application Folder > Utilities > Terminal >> Open the terminal and type the following commands: >> traceroute llgvault.vudu.com >> traceroute lldvault.vudu.com >> traceroute llpvault.vudu.com >> traceroute startup.vvond.net >> This will display a screen full of information showing every router the >> connection passes through to get to its destination and the amount of time >> it takes to get to each location (this will help our engineers determine >> any routing issues). To copy this, right click the screen and choose >> '"Select All'" (or Cntrl+A). Hold Ctrl + C or the hit the "Enter" button, >> this will copy this information the white highlighted box will disappear >> when you do this. >> Please reply to this email with the resulting information so we may >> investigate your issue further. >> Best regards, >> >> Kevin W >> VUDU Customer Care >> 1-888-554-VUDU (8838) >> [email protected] >> OPEN 7:00 AM to 8:00 PM PST >> Customer Sterling Jacobson (10308805) via CSS Web 05/16/2015 10:35 PM >> That is total crap. You guys are losing customers and so am I. >> >> What does that look like for both of us if I have to send around an email >> to thousands of customers telling them to go to your support page? >> >> Prove to me that it even works. >> >> I am on IP 108.165.31.3 and 108.165.31.5. >> >> Please fix it for my personal network and let me see if we can even get >> to step one. >> >> Thanks! >> Sterling >> Response ruribe via Email 05/16/2015 01:26 PM >> Hello Sterling, >> Thank you for contacting Vudu Customer Support. >> Again as stated from the previous agent. We will need to have each VUDU >> user contact us at the number below to assist them further. We do highly >> apologize for this inconvenience. Have a great day. >> >> Best Regards, >> >> Ruben Uribe >> VUDU Tier II Network Technician >> Open: 7 days a Week, 7AM-8PM PST >> 1-888-554-VUDU (8838) >> [email protected] >> Customer Sterling Jacobson (10308805) via CSS Web 05/16/2015 11:10 AM >> No, no proxy or VPN, these /22 blocks are routed directly in Saratoga >> Springs Utah at a few different sites in the city. >> The public static IP addresses are directly allocated to customer routers. >> >> I can give you exact GPS coordinates in a KMZ file if that helps. >> >> I really need someone on your team to step up for my 2048 IP's and get >> this whitelisted ASAP. >> >> I'm losing customers, and so are you, because of this Out of Country >> problem. >> >> This is not our problem, we've been running for a couple of years just >> fine until recently. >> >> Someone, somewhere, got our entire IP space on a list which is WRONG. >> >> Please, please do something about this. >> >> Customers are filing FCC complaints now against Vudu regarding this. >> >> Thanks! >> Sterling >> Response Kevin W via Email 05/15/2015 07:24 PM >> Hello Sterling. >> >> I hope this email finds you well. >> Thank you for contacting VUDU customer care. To assist you better are you >> using a VPN or proxy server? If so we do not support either of these on our >> service. If not we will need to have each VUDU user contact us at the >> number below to assist further. I do apologize for the inconvenience and we >> look forward to hearing from you. >> Thank you. >> Best regards, >> >> Kevin Wolfe >> VUDU Customer Care >> 1-888-554-VUDU (8838) >> [email protected] >> OPEN 7:00 AM to 8:00 PM PST >> Customer Sterling Jacobson (10308805) via CSS Web 05/15/2015 04:09 PM >> None of this helps. >> >> For these 2048 IP Addresses in our ARIN assigned/SWIPed block we still >> cannot use Vudu. >> >> Lots of unhappy customers for us. >> >> It is also disney and abc using the Amazon AWS go.com services. >> >> It appears Vudu may also use AWS services/CDN. >> >> So I suspect there is a master blacklist involved at Amazon that my IPv4 >> blocks are on for some reason. >> >> I need someone competent on your team at Vudu to figure out how to >> whitelist our IP ranges ASAP. >> >> Is that possible? >> >> Thanks a ton! >> -Sterling Jacobson >> Manager, Avative Fiber >> Avative.net >> Response David S via Email 05/15/2015 09:07 AM >> Hello Sterling, >> I hope this e-mail finds you well. >> There are a couple different possible causes for receiving error #5000. I >> will provide some further information and troubleshooting below. >> 1. Go to http://adobe.com/go/settmgr_storage_en >> a. In the Website Storage Setting Panel Click the "Delete all sites" >> b. In the Protected Content Playback Settings panel Click the "Reset >> License Files" >> 2. Uninstall the current version of Adobe Flash Player from your computer >> If you have a mac: >> http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html >> 3. Install Adobe Air - http://get.adobe.com/air/ >> 4. Re-install Adobe Flash Player - http://get.adobe.com/flashplayer >> 5. Reboot the PC after these installs and try to stream the video again. >> Sometimes switching your web browser will solve this issue. I would >> suggest using Google Chrome as it automatically updates your Flash player. >> With some computers, Mozilla Firefox is your best option. We do not suggest >> Internet Explorer for our web site. If you are already using Google Chrome, >> try uninstalling it and reinstalling it as an update may not have updated >> correctly and could also be causing the issue. >> Other possible causes are as listed below; >> -User may be outside of the United States >> -User may be on a public network (Example: Hotel, School, Dorm, Work) >> -User may need to update flash www.adobe.com/downloads >> -Try another browser - or update the current browser. >> -User may be running into a Firewall issue on their home network. >> If any of these apply to you at this time as far as being out of the >> country or using a public network, then that would be the cause of the >> error. >> If the issue persists, then it may be a possible firewall issue. Please >> contact us at our number below and one of our technicians will be happy to >> assist you. >> Best regards, >> >> David S. >> VUDU Customer Care >> 7am-8pm PST >> 1-888-554-VUDU (8838) >> [email protected] >> Customer Sterling Jacobson (10308805) via CSS Web 05/14/2015 07:44 PM >> Actually it's multiple users on an ISP that I own, Avative Fiber. >> >> Can you please white list the following IP Ranges? >> >> Avative Fiber (ARIN AL-464), we need all of our IP's on the following >> blocks white listed asap. >> 108.165.36.0/22 >> 108.165.28.0/22 >> It's either handle this one request or thousands of our fiber optic >> customers and business lines start this same exact request process. >> Let me know if there is something else we can do, or when it will be >> resolved. >> We've already resolved the issue with Hulu. >> Thanks! >> >> Sterling Jacobson >> Manager >> Avative Fiber >> Response Kevin W via Email 05/14/2015 05:29 PM >> Hello Sterling. >> >> I hope this email finds you well. >> There are a couple different possible causes for receiving error #5000. I >> will provide some further information and troubleshooting below. >> The first step that you can try to resolve this issue, would be to go to: >> 1. http://adobe.com/go/settmgr_storage_en >> a. In the Website Storage Setting Panel Click the "Delete all sites" >> b. In the Protected Content Playback Settings panel Click the "Reset >> License Files" >> 2. Uninstall the current version of Adobe Flash Player from your computer >> If you have a mac: >> http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html >> 3. Install Adobe Air - http://get.adobe.com/air/ >> >> 4. Re-install Adobe Flash Player - http://get.adobe.com/flashplayer >> 5. Reboot the PC after these installs and try to stream the video again. >> We also recommend switching your web browser to resolve the issue if it >> persists. I would suggest using Google Chrome as it automatically updates >> your Flash player. With some computers, Mozilla Firefox is your best >> option. If you are already using Google Chrome, try uninstalling it and >> reinstalling it, as an update may not have updated correctly and could also >> be causing the issue. >> If the issue persists, then it may be a possible firewall issue. Please >> contact us at our number below and one of our technicians will be happy to >> assist you. >> Best regards, >> >> Kevin Wolfe >> VUDU Customer Care >> 1-888-554-VUDU (8838) >> [email protected] >> OPEN 7:00 AM to 8:00 PM PST >> Customer Sterling Jacobson (10308805) via CSS Web 05/14/2015 03:56 PM >> Can't watch my Vudu movies on my computer due to some vague error #5000. >> >> Can you explain? >> >> Thanks! >> Sterling >> >
