Absotutely. I actually had a subscriber argue with me about the "correct" connection required for a Tycon POE (which I consider fairly straightforward and easy to understand). Yet he insisted that it be connected the opposite way.

Where upon, I had to reverse the connection, show him that it worked. Only then was he satisfied that it was "correct", but poorly labeled.

At that point, I covered up the Tycon labeling, and pasted on labeling that satisfied him. Now everybody is happy.

Never underestimate the ability of a non-technical person to misunderstand labels and/or instructions.

bp
<part15sbs{at}gmail{dot}com>

On 6/25/2015 1:10 PM, Josh Luthman wrote:
Are you serious? There was a bright red sticker on Pac/Tycon POEs and people still screwed it up.


Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Thu, Jun 25, 2015 at 4:02 PM, Paul McCall <[email protected] <mailto:[email protected]>> wrote:

    Sean, what is the major complaint?  Is it that the installer or
    customer gets confused which port goes where?  You could put
    stickers on things to avoid that.

    *From:*Af [mailto:[email protected]
    <mailto:[email protected]>] *On Behalf Of *Sean Heskett
    *Sent:* Thursday, June 25, 2015 3:57 PM
    *To:* [email protected] <mailto:[email protected]>
    *Cc:* [email protected] <mailto:[email protected]>
    *Subject:* Re: [AFMUG] Canopy POE end of life :-/

    Ray can you please come and hang out with one of my clients for a
    day and hand them each POE and see which one they can hook up and
    which one they can't??

    Just because you have made this decision doesn't mean it's a good
    decision and we are asking cambium to reconsider.  The new POE
    sucks!  Period!

    2cents

    On Thursday, June 25, 2015, Ray Savich
    <[email protected]
    <mailto:[email protected]>> wrote:

    Check out the details at
    
http://community.cambiumnetworks.com/t5/PMP-450/Canopy-POE-end-of-life/m-p/41732


    Ray

    Join the Conversation

    Cambium Networks Community Forum
    <http://community.cambiumnetworks.com/>

    *From:*[email protected]
    [mailto:[email protected]] *On Behalf Of *Sean Heskett
    *Sent:* Thursday, June 25, 2015 10:38 AM
    *To:* [email protected]
    *Cc:* [email protected]
    *Subject:* Re: [WISPA Members] Canopy POE end of life :-/

    Thanks for the link josh. They normally cost ~$10 so the eBay
    price of $24 is someone trying to make a buck on them before they
    are gone.  Also eventually eBay will run out too so that's not a
    long term solution.

    Come on cambium listen to your long time loyal customers!

    -Sean



    On Thursday, June 25, 2015, Josh Luthman
    <[email protected]> wrote:

    
http://www.ebay.com/sch/i.html?_from=R40&_trksid=p2050601.m570.l1313.TR0.TRC0.H0.Xcanopy+power+supply.TRS0&_nkw=canopy+power+supply&_sacat=0


    Josh Luthman
    Office: 937-552-2340 <tel:937-552-2340>
    Direct: 937-552-2343 <tel:937-552-2343>
    1100 Wayne St
    Suite 1337
    Troy, OH 45373

    On Thu, Jun 25, 2015 at 11:24 AM, Sean Heskett <[email protected]
    <mailto:[email protected]>> wrote:

    Dear Cambium,

    Why won't you let us buy the ACPSSW-13B POE if we still want to?

    It's very frustrating that we now have to change our install
    procedures AND our tech support procedures. The new POE is also
    very cumbersome and prone to clients plugging things in backwards etc.

    Can you either keep selling them or give us access to the
    manufacturer so that we can still buy them?

    -Sean


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