We have some old AirPair equipment that we are trying to log in to, but don’t know passwords. DW’s answer is to factory default, logging in through serial. The problem is that their default password for this is not working.
username: energetic password: wireless Does anyone have other backdoor / admin type passwords on how to get into these? Paul From: Curtis Brotherton Sent: Thursday, November 12, 2015 11:11 AM To: Paul McCall Subject: FW: [DWISUPPORT #IYW-971189]: Needs to perform a factory reset. Needs the procedure. Wow … =-=-=-=-=-=-=-=-=-=-=-=-=-=-= Curtis Brotherton Florida Broadband Technical Support (772)564-0780 (844)343-5763 Toll Free [email protected]<mailto:[email protected]> http://www.floridabroadband.com From: Customer Support, DragonWave Inc. [mailto:[email protected]] Sent: Thursday, November 12, 2015 11:00 AM To: Curtis Brotherton Subject: [DWISUPPORT #IYW-971189]: Needs to perform a factory reset. Needs the procedure. Hi Curtis, Unfortunately we do not have a way to factory default the Airpair device. There is an option to serial into the unit which is outlined in the user manual. The default username and password will be Once in the device, you can issue the command "delete mib both" to erase the current configuration. If you do not have the proper credentials, the unit will need to be sent in for RMA. Regards, Bob Armstrong DragonWave Customer Support Direct: +1 613 599-9991 Ext. 2414 24 Hour Support +1 613 271-7010 Ticket Details Ticket ID: IYW-971189 Department: General Priority: Minor Status: Solution Suggested
