;-) [image: Karma] <http://yourkarma.us6.list-manage.com/track/click?u=c5d349c9d6&id=9ba47ac460&e=b589bba5da>Neverstop Update
We launched Neverstop two months ago and the usage has blown our minds. We couldn’t be more excited about your appetite to be online while on the go. But we were surprised to learn how many of you are also using it heavily at home. We've seen lots of you binge watch Netflix in HD all day, back up your hard drives over the internet, and even connect your Xboxes through ingenious means. It’s a glimpse of how the internet should be, and we love it… but it's putting a strain on the service and it’s not what the product is meant for today. So, to make sure that Neverstop continues to work seamlessly for as many people as possible, we have to make some changes to the service. We began running tests to optimize the service, including lowering speeds. Our engineers are working hard to find the right balance of always accessible worry-free internet, at a fair price, so you'll likely see speeds change over the next few days while we try to fine-tune that balance. We will continue to get you online so you can do what’s most important to you when on-the-go: things like email, streaming, and browsing. But, we need to reduce the extreme usage cases. If you find that Neverstop doesn’t fit your needs, use our mobile apps to switch to Refuel <http://yourkarma.us6.list-manage.com/track/click?u=c5d349c9d6&id=33888c914c&e=b589bba5da>, or head here <http://yourkarma.us6.list-manage.com/track/click?u=c5d349c9d6&id=926cbfbeeb&e=b589bba5da> for a refund. As we figure this out, we want to take into account what is most important to you as a Neverstop customer. To get your input, we put together a survey <http://yourkarma.us6.list-manage1.com/track/click?u=c5d349c9d6&id=69c8dff21a&e=b589bba5da> so you can help us improve Neverstop. Ultimately our goal is that you never have to worry about getting online whether you’re at the office, home or the spaces in between. That’s Neverstop’s future. Today, we will make Neverstop the right solution for your on-the-go needs. Thanks, Steven van Wel
