interesting, i anticipated lower level tech, more sales. sounds even better with actual tech support
On Wed, Feb 3, 2016 at 11:16 PM, Ken Hohhof <[email protected]> wrote: > I’m trying to imagine having the phones covered 24/7 for awhile and then > taking it away after the night owls and lonely hearts get used to being > able to call in the middle of the night. Call center support must be a > one-way street, you can’t go back. > > Because customers can accept being treated like dirt, but don’t ever give > them something nice and then try to take it back. > > > *From:* Jeremy <[email protected]> > *Sent:* Wednesday, February 03, 2016 10:54 PM > *To:* [email protected] > *Subject:* Re: [AFMUG] Call center pricing > > Yep, $24K a year. They will do some basic sales, but you have to realize > that these are tech support guys...they aren't really salesmen. They are > willing to answer some questions, and will schedule an install when someone > calls in and says "I want to be installed on X day"...but when the customer > needs to 'be sold' don't expect any big numbers. > > Still, when you add it up. 1,000 customers at $2,000 a month...you will > never hire ONE employee at minimum wage to answer your calls at that rate. > Not to mention that employee will only work 8 hours a day. This route, you > end up with a call center that has 15 or 20 techs that can take calls > simultaneously, and it runs 24 hours. If you can't tell I've already sold > myself and am working on switching right now. > > On Wed, Feb 3, 2016 at 9:11 PM, That One Guy /sarcasm < > [email protected]> wrote: > >> so for 1k customers youd be looking at 24k per year? >> >> whats a 2 dollar service get you? basic tier 1 tech support (powercycle >> and a ticket)? basic billing stuff, take payments under specific >> circumstance, and a ticket? Presales info? >> >> On Wed, Feb 3, 2016 at 10:08 PM, Jeremy <[email protected]> wrote: >> >>> $2.00 per customer per month. >>> >>> On Wed, Feb 3, 2016 at 8:28 PM, That One Guy /sarcasm < >>> [email protected]> wrote: >>> >>>> what kind of dough gets paid for call centers capable of answering our >>>> industries phones? >>>> >>>> >>>> -- >>>> If you only see yourself as part of the team but you don't see your >>>> team as part of yourself you have already failed as part of the team. >>>> >>> >>> >> >> >> >> -- >> If you only see yourself as part of the team but you don't see your team >> as part of yourself you have already failed as part of the team. >> > > -- If you only see yourself as part of the team but you don't see your team as part of yourself you have already failed as part of the team.
