I wouldn’t want to support any VoIP device unless (1) I had tested it in the lab, (2) I had templates for how to set up all the parameters, and (3) I had a test phone in the lab for troubleshooting. Hence a supported devices list. It’s your choice whether to offer the customer the option of configuring and using their own phone with the understanding you won’t support it. Personally that sounds like a bad idea, because you get into a pissing match whether a problem is with your service, or the unsupported device, and it’s your fault until you prove it’s not.
From: Josh Luthman Sent: Thursday, June 16, 2016 3:03 PM To: [email protected] Subject: Re: [AFMUG] voip sip service Personally I wouldn't. That's like having your Cambium APs and customer's self installing their radios. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, Jun 16, 2016 at 4:01 PM, David <[email protected]> wrote: Ok, I need some insight on providing just a single voip line to a customer. Currently we are just resellers for a voip provider but occasionally we run into the customer that just wants use their own cheap grandstream phone and our provider wants to sell em a new phone with service. which isnt bad but customer wants to use their grandstream phone. Thanks Dave --
