haha, you could have given yourself a real headache by walking him through
using the onscreen keyboard

On Tue, Sep 6, 2016 at 3:17 PM, Ken Hohhof <af...@kwisp.com> wrote:

> Customer calls, I tell him it looks like someone may have pressed the
> reset button on his Netgear router, and would he open his web browser and
> type routerlogin.net for the web address.
>
> He tries but says the "g" key isn't working on his computer.  OK, try
> 192.168.1.1.  Nope, the "9" key isn't working.  OK, how about your
> smartphone.  He says it isn't letting him open any apps.
>
> OK, I'm sure someone is going to say there is some hotkey workaround, but
> I threw up my hands and told him to call back when he had a working
> computer.
>
> Seems strange that "g" and "9" look similar.
>



-- 
If you only see yourself as part of the team but you don't see your team as
part of yourself you have already failed as part of the team.

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