I wonder if people call the water company asking what is using so much water? Or the electric company? Probably they refer you to a list of most common reasons like taking long showers, toilet always running, leaking garden hose.
Also, anybody currently using the Calix Gigacenters, is this something the customer can get from the cloud based user portal? Data usage by device and/or application? That really seems like the ultimate solution, charge the customer a monthly fee for a something they can use themselves to answer such questions. From: That One Guy /sarcasm Sent: Friday, September 16, 2016 9:53 AM To: email@example.com Subject: Re: [AFMUG] documenting customer usage Its not something I want to drop a huge amount of time or effort into, I was hoping there was just a quick thing. We have fortigates we can drop in at the premise to log everything, but its no big deal. theyre on a 300 gb plan, usually use less than 100, but theyre sitting at 260 today On Fri, Sep 16, 2016 at 7:34 AM, Ken Hohhof <af...@kwisp.com> wrote: Or customer could check this from his end. Problem is customers don’t want to do any work or learn any technology, and they don’t want to pay the guy. I’m sure there are computer techs who would come out and do this for a fee. If the data usage is making their Internet “slow”, there’s the tried and true method of turning devices off until the problem goes away. On computers at least, there is software that can be used to see what application is using bandwidth: http://www.howtogeek.com/howto/43713/how-to-monitor-the-bandwidth-consumption-of-individual-applications/ That gets less useful as people use “devices” like phones, game consoles, streaming devices, and iOT instead of actual computers. I am sometimes willing to watch a realtime graph of bandwidth usage as the customer turns off various devices or unplugs them. Again, unfortunately, this was easier when devices plugged in with an Ethernet cable instead of WiFi. Plus apps run all the time on portable devices. From: Daniel White Sent: Friday, September 16, 2016 5:33 AM To: firstname.lastname@example.org Subject: Re: [AFMUG] documenting customer usage Okay so outside of my snarky response – I’d first say Sandvine is about to get really exciting. But I’ll leave that to our vendor session on October 10th at WISPAPALOOZA. Steve – my no budget friend with monkeys throwing poo at him. There are a few questions you have to ask before I think any of us can give you any good advice: - How much do you really want to help from a time/resource perspective? Most ISP’s would say the router is their demark and they cannot troubleshoot beyond that and suggest a local computer tech to figure it out. - Now let’s assume this is the bosses next door neighbor… so common sense goes out the window and help at all costs. What router do you have at the customer prem? For instance, something like a Cambium R200 router would tell you what device has the heavy usage… and that might narrow it down enough - Do you have hardware lying around you could replace the customer router to get better metrics? Is that a step you want to take? Mikrotik on the customer prem would give you a lot of information - What resources do you have at the tower? You can look at the traffic to and from the customer… but what you’re really trying to identify may be encrypted… this is where something like Sandvine/Procera would help To me – this is the perfect example of why to offer a managed WiFi solution. You control the router at the customer prem, you have more resources to help troubleshoot some of this. And the best part… your collecting money every month for the privilege. Also –why is the customer concerned about the usage? Do you do UBB and they are hitting their cap? Daniel White Managing Director – Hardware Distribution Sales ConVergence Technologies Cell: +1 (303) 746-3590 dwh...@converge-tech.com From: Af [mailto:af-boun...@afmug.com] On Behalf Of Josh Reynolds Sent: Friday, September 16, 2016 1:11 AM To: email@example.com Subject: Re: [AFMUG] documenting customer usage Well... sandvine, wind river, etc can cost more than a nice house in San Francisco. :) On Sep 15, 2016 11:40 PM, "That One Guy /sarcasm" <thatoneguyst...@gmail.com> wrote: I forgot to caveat the "I want to" with the "I have 0 funding from the boss purse" On Thu, Sep 15, 2016 at 10:37 PM, Daniel White <afmu...@gmail.com> wrote: Sandvine :-D Daniel White Managing Director – Hardware Distribution Sales ConVergence Technologies Cell: +1 (303) 746-3590 dwh...@converge-tech.com From: Af [mailto:af-boun...@afmug.com] On Behalf Of Josh Reynolds Sent: Thursday, September 15, 2016 9:37 PM To: firstname.lastname@example.org Subject: Re: [AFMUG] documenting customer usage Procera :P On Sep 15, 2016 8:36 PM, "That One Guy /sarcasm" <thatoneguyst...@gmail.com> wrote: so we got this: "Can yotu help us somehow figure out what is using all of our data? We have looked at the daily usage and can not figure it out. There are days that we have been gone for several hours and the usage is VERY high. Then days we are home have been extremely low. We are at a loss; can you help us or recommend someone who can. Is there a way to break this down hourly? Thanks! --" this is the one in ten request, the other 9 are normally "we didnt do this you people are lying,we never use the internet, our kids follow rules, youre cheating us" in a real catty voice screw those 9 douches, its usually one of the spouses porn affliction, the kids game console. or the fact they leave 5 units running in the house with netflix on autoplay, if theyre not illegally torrenting some shit. but, there is the one, who arent cocks, they genuinely want to know. We arent providing them a router, so monitoring from there directly is out we just recently moved DNS to us (huge value I have already found) So whats the best way (to the account, not the individual machine) to track this down, in our environment, We have mikrotik 1100ahx2 from to AP to the edge, and for the firs time, I actually want to set up a tool to help the 10 percent and if you guys who know more than me can spit out a script to drop in to monitor this customer I can pretend I have value within th company. . If you only see yourself as part of the team but you don't see your team as part of yourself you have already failed as part of the team. Virus-free. www.avast.com -- If you only see yourself as part of the team but you don't see your team as part of yourself you have already failed as part of the team. Virus-free. www.avast.com -- If you only see yourself as part of the team but you don't see your team as part of yourself you have already failed as part of the team.