Usually a black screen means there is no “signal” .. the Internet stream should still be flowing through though ….
This is a bit of a guess as the client side could default to showing a black screen when no stream is occurring …. > On Oct 26, 2016, at 12:57 PM, Ken Hohhof <[email protected]> wrote: > > Question for someone familiar with Android based Kodi boxes. (I know nothing > about them.) > > If customer is watching a video and gets a black screen, can that possibly be > Internet related? Seems to me you should at least get a menu, but customer > is being told by tech support it means “your Internet is slow”. > > I am assuming it is an Android based Kodi box, since the hostname shows up in > DHCP as Android-blahblahblah. Customer says no, this is from Seventh Day > Adventists to watch their TV channels, they have their own SDATV box. Yeah, > right. This is all I need, a customer who is one step away from being Amish > in the sense of being technology averse, and someone sends her a Kodi box to > watch holistic Christian TV. She doesn’t even have a working computer, > although she does have an iPhone. When I said it looked like she had an > Android device, you’d think I had accused her of having a Satanic shrine in > her house. I wonder if the SDATV box came with a remote, and if it is WiFi > based.
