When I was a Wisp I had a kid texting at 2 and 3 in the morning....
Gamer!!    Anyways third time he did it,  I shut down LAN port on radio.. I
fired client.... No regrets on my part.

On Dec 1, 2016 7:30 PM, "Jay Weekley" <par...@cyberbroadband.net> wrote:

> A separate cell phone is good.  So is calling customers using *67 but they
> don't always answer blocked calls. Our VOIP service, Netsapiens, has an app
> that makes the call look like it's from the company number.  I haven't
> tried it yet but if it works it will be really great.  The worst for me is
> the customer that texted me at 12:30am when I was asleep.
>
> Bill Prince wrote:
>
>>
>> Add another cell phone to your service, and use it for everything you
>> care about.
>>
>> Then turn off texting on the phone you don't want to get texts on, except
>> when you want to text on it.
>>
>>
>> bp
>> <part15sbs{at}gmail{dot}com>
>>
>> On 12/1/2016 6:18 PM, Brandon Yuchasz wrote:
>>
>>>
>>> Wondering if anyone else has dealt with this and if so what they used as
>>> a solution.
>>>
>>> �
>>>
>>> I am getting more and more texts from customers as time goes on. They
>>> get my cell phone number at some point when I call them or from a friend or
>>> who knows but they hold onto it.
>>>
>>> Instead of emailing the tech support or calling in they send me a text
>>> to my cell phone.� �hey my internet isn�t working� . I don�t know
>>> who the hell they are of course since its just some random number with no
>>> context. So Then I am faced with ignoring the text or replying. � I�m
>>> sorry but I don�t know who this is from can you please give me additional
>>> information. �
>>>
>>> Text back and forth over the next 15 minutes reveal they have the
>>> wireless turned off on their computer or the router took a shit or they are
>>> off line. Regardless it�s annoying, I have considered asking them not to
>>> text my cell phone and instead call or email but half the time they are
>>> still going to get me. That�s not ideal. Please don�t text my cell
>>> phone instead use our online contact option or call us at�. 5 minutes
>>> later I get a call that forwards to my cell phone not ideal. �although
>>> that is changing and hopefully in the next 6 months I won�t be doing any
>>> tech support calls anymore.
>>>
>>> �
>>>
>>> How do you guys deal with this from a company standpoint.
>>>
>>> �
>>>
>>> Just so everyone realizes it� this is at least 65% rant so sarcasm and
>>> honest real feedback are both welcome.
>>>
>>> �
>>>
>>>
>> No virus found in this message.
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>>
>>
>

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