You’re probably overthinking it. Whatever is the easiest way to give the service a number that will be unique and that you can search for in your billing system and/or trouble ticketing system. The concept of a “circuit” is probably obsolete anyway, a holdover from the landline telco way of doing things.
Our billing system has a place for an “Order #” which we usually leave blank, but if we fill it in, it appears on the invoices. Sometimes customers insist that their PO # appear on the invoice, so we put their PO # there. Some customers use Site ID. If they want us to assign one, usually we just use their first invoice # since we know that will be unique. It’s just a way for them to call in and say they’re calling about circuit XYZ. Be sure of course to assign a PIN number, and refuse to talk to anyone unless they know the PIN number! Or is Pai going to get rid of all that nonsense? From: Af [mailto:[email protected]] On Behalf Of [email protected] Sent: Friday, February 10, 2017 9:52 AM To: [email protected] Subject: Re: [AFMUG] Circuit ID, order # If you wanted to be mean you could pattern things off of a Century Link ASR/Circuit order. You need a crystal ball to figure those things out. From: Mark Radabaugh Sent: Friday, February 10, 2017 6:31 AM To: [email protected] Subject: Re: [AFMUG] Circuit ID, order # Use whatever makes sense for you to be able to find it. We use our internal naming convention - something like cisp-safeway4205-sm. Customers have never had an issue with it. It’s just something for the client or managed service provider to put into their system to reference trouble tickets back to you. Mark On Feb 9, 2017, at 9:06 PM, Mike Hammett <[email protected]> wrote: Despite having dedicated clients, none have asked me for circuit IDs or order numbers. I have one asking for those things now. I'm assuming it wouldn't look too good if I responded with. 1 ----- Mike Hammett <http://www.ics-il.com/> Intelligent Computing Solutions <https://www.facebook.com/ICSIL> <https://plus.google.com/+IntelligentComputingSolutionsDeKalb> <https://www.linkedin.com/company/intelligent-computing-solutions> <https://twitter.com/ICSIL> <http://www.midwest-ix.com/> Midwest Internet Exchange <https://www.facebook.com/mdwestix> <https://www.linkedin.com/company/midwest-internet-exchange> <https://twitter.com/mdwestix> <http://www.thebrotherswisp.com/> The Brothers WISP
