So, I'm about to drop a hammer, not the friendliest hammer in the world. It will boil down to "DO YOUR FUCKING JOB CAUSE IM TIRED OF DOING IT FOR YOU"
I assume that wont go over well, so I chose the manifesto approach, to build up the team on what it is we do, before I tell them I'm sick of doing 80 or more hours a week to have a team that cant complete simple task consistently. I read once that when berating people its always best to create a team dynamic first. the following was what I chose, I think its pretty industry vanilla, use it and edit it if it feels motivating before you crush souls Note, I didn't provide the last part where dick Steve speaks This is a WISPS manifesto. A guidance from an operations manager to the team. <PESRONAL COMPANY PRE-DIRECTIVE>Of late you may have noticed a more militant tone in ticket updates and guidance. This is by design. We are a small company in a large market, a small fish in a big pond, if you will. The ISP market as a whole, is massive, its target market is literally every home, business and individual on the entire planet. That’s no small market. It is a multi billion, even trillion including tertiary markets like hardware and services. So given our customer base, we are quite insignificant. We target the rural customer, both business and residential, a very small, yet not inconsequential subset of the overall market. We occasionally delve into smaller "urban" markets inside the city or town(ship) limits. Our bread and butter, however is the rural customer. We are the true "last mile". When the massive fiber optic interconnects hand off to cable providers or copper twisted pair. They are done. When the cable providers and copper twisted pair hand off to the end user they are done. Those technologies have extreme cost per distance limitations. Some time ago, cellular entered the market. Cellular is nothing more than a WISP with a budget on steroids to own the wireless realm in which they exist. However, even with their massive budgets and owned medium, even they cant afford to serve the "underserved". This is where we come in. This is where we shine. Every year, technology progresses. It allows the wireline carriers to extend their footprint a few more miles. It allows the cellular providers to add a little more "unlimited" capacity, that is never truly "unlimited" But still, we persist. We are contacted by John the farmer, whos kids are home from school and need to do online summer coursework between jaunts to the field. Louise, who is taking care of their invalid father, until his time comes. Rayanne, whos husband is on the road delivering our goods. The friendly Chinese woman who loves to videochat with her family in her homeland. These people only made the poor choice to live too far into the country to be a part of that great technological boom that is the Internet. They live in the trees, and in the valleys, and in the great home on the other side of the hill. They live on the properties cluttered with machine sheds, the mounts behind where a combine parks during harvest, the orchards of fruit and the 300 year old oak trees planted by blood. They are the city folk fed up with smog and chaos, and crime, looking for a better life for their kids. They are the sons of sons of sons of fathers who took a patch of dirt with their hands and worked it with blood and sweat until they squeezed from it sustenance, and by the blessing of the almighty, a future. And the people who just decided to live in the country. They are the overlooked of the federal dollar, the null percent in the applications for grants. And yet we persist. As we make deals for towers with too much rent, or grain elevators with too much rent, or home with trade offs for rent, or buy land for no rent but too much property tax, we search for the customer who is not served and offer our wares to anyone who will listen, we break our backs and burn our skin, bloody our knuckles and beg for a chance. We do what those with the grants say cannot be done without more federal dollars for half the price they demand and two times the quality. Yet we are the nobodies, the red headed step children, the jokes. And, yes, we still persist. At the end of the day, we find the way. We come to their homes, to their businesses too. We connect the end to the middle. And we do so with a professionalism that would not indicate that we don’t have the grant that was paid by the state, or the feds. We do what we do because we are the last mile, and that is where the entrepreneur shines through. We truly are a part of what makes America great. In the manufacturing industry there was a predominate ideology called six sigma. It was all about process improvement, continually breaking down every process to points of failure and creating tools to insure those are avoided. A fella from Motorola developed the general concept and took it to GE, while there the ideal goal was to develop all process components to the point where there was 99.99966% product quality, that is all but 3.4 out of every million instances free from defect. We arent an assembly line industry where every customer gets a mirror image product as the next. But abiding by a quality control concept is not without merit. Like the 99.99966% of six sigma, we can set a nearly unattainable target. In our industry, we would be best served to look toward the Unicorn Fart approach. The unicorn itself is to be able to effectively and reliably serve the underserved market. The fart is to do so at a profit. Always look beyond the unattainable, and achieve it. That being said… <INSERT COMPANY DIRECTIVE>
