Oneonta, AL always got me. On Thu, Mar 29, 2018 at 1:31 PM, George Skorup <[email protected]> wrote:
> Chicago -- Chee-kaw-guh, which is apparently not too far off from the > native pronunciation and means stinky land or something like that. > > > On 3/29/2018 1:02 PM, Matt Hoppes wrote: > >> Shenando... not Shenando-ah, Pennsylvania >> >> On 3/29/18 2:00 PM, Adam Moffett wrote: >> >>> Dubois Pennsylvania = Dew-Boys. If you use the French pronunciation >>> they'll correct you. >>> Beethoven Street in Binghamton, NY = Beet`-uh-ven. Apparently not a >>> German composer. >>> >>> >>> >>> ------ Original Message ------ >>> From: [email protected] >>> To: [email protected] >>> Sent: 3/29/2018 1:56:34 PM >>> Subject: Re: [AFMUG] Serverplus >>> >>> How about Hurricane, Utah. >>>> >>>> Her-a-kin >>>> >>>> -----Original Message----- From: Layne Sisk >>>> Sent: Thursday, March 29, 2018 11:54 AM >>>> To: [email protected] >>>> Subject: Re: [AFMUG] Serverplus >>>> >>>> I have 2 of them from Utah. >>>> >>>> Juab- in Utah it is Jew-ab >>>> Tooele- in Utah it is To-ill-a >>>> >>>> Layne Sisk >>>> ServerPlus >>>> 801.426.8283, ext 102 >>>> >>>> >>>> >>>> >>>> >>>> >>>> -----Original Message----- >>>> From: Af <[email protected]> On Behalf Of Jay Weekley >>>> Sent: Wednesday, March 28, 2018 12:50 PM >>>> To: [email protected] >>>> Subject: Re: [AFMUG] Serverplus >>>> >>>> It's a real town in Alabama by the way. >>>> >>>> Jay Weekley wrote: >>>> >>>>> Anyone want to guess how you pronounce Ewtah? >>>>> >>>>> CBB - Jay Fuller wrote: >>>>> >>>>>> Arab >>>>>> Mobile >>>>>> just to name a few... >>>>>> >>>>>> ----- Original Message ----- >>>>>> *From:* Josh Luthman <mailto:[email protected]> >>>>>> *To:* [email protected] <mailto:[email protected]> >>>>>> *Sent:* Monday, March 26, 2018 9:17 AM >>>>>> *Subject:* Re: [AFMUG] Serverplus >>>>>> >>>>>> Here in Ohio it's very easy to know you're not from this neck of >>>>>> the woods (probably western third of the state)... >>>>>> >>>>>> It's Russia, not Russia. >>>>>> It's Piqua, not Piqua. >>>>>> It's Houston, not Houston. >>>>>> It's Rio Grande, not Rio Grande. >>>>>> >>>>>> >>>>>> Josh Luthman >>>>>> Office: 937-552-2340 >>>>>> Direct: 937-552-2343 >>>>>> 1100 Wayne St >>>>>> Suite 1337 >>>>>> Troy, OH 45373 >>>>>> >>>>>> On Sun, Mar 25, 2018 at 5:33 PM, CBB - Jay Fuller >>>>>> <[email protected] <mailto:[email protected]>> >>>>>> wrote: >>>>>> >>>>>> I would certainly disagree with that. If someone does not >>>>>> know how to pronounce our community names it would 100% tick >>>>>> me off and clue me into knowing whomever I'm talking to is not >>>>>> here... >>>>>> >>>>>> ----- Original Message ----- >>>>>> *From:* Lewis Bergman <mailto:[email protected]> >>>>>> *To:* [email protected] <mailto:[email protected]> >>>>>> *Sent:* Sunday, March 25, 2018 5:32 AM >>>>>> *Subject:* Re: [AFMUG] Serverplus >>>>>> >>>>>> I would say that if you want local pronunciations of words >>>>>> you should run your open tech support. >>>>>> >>>>>> I don't think most people care. They are normally happy >>>>>> just to have someone speak English that they can >>>>>> understand. Until you get about 8000 subs I doubt you can >>>>>> do it anywhere close to the cost that Lane can. >>>>>> >>>>>> On Tue, Mar 20, 2018, 3:42 PM Josh Reynolds >>>>>> <[email protected] <mailto:[email protected]>> >>>>>> wrote: >>>>>> >>>>>> https://www.youtube.com/watch?v=GyJXDdlD4jQ >>>>>> <https://www.youtube.com/watch?v=GyJXDdlD4jQ> >>>>>> >>>>>> "IN-DE GO" :) >>>>>> >>>>>> On Thu, Mar 15, 2018 at 7:45 AM, Matt Hoppes >>>>>> <[email protected] >>>>>> <mailto:[email protected]>> wrote: >>>>>> >>>>>> It’s In Di Go. Like the color. Not In Dee Go. Like >>>>>> a butchered version of the six fingered man. >>>>>> >>>>>> On Mar 14, 2018, at 04:27, Josh Reynolds >>>>>> <[email protected] >>>>>> <mailto:[email protected]>> wrote: >>>>>> >>>>>> That's how it's pronounced... >>>>>>> >>>>>>> Maybe a regional thing? >>>>>>> >>>>>>> On Mar 11, 2018 2:02 PM, "Matt Hoppes" >>>>>>> <[email protected] >>>>>>> <mailto:[email protected]>> wrote: >>>>>>> >>>>>>> GTC does this too. I don’t know why it’s so >>>>>>> hard. >>>>>>> >>>>>>> The company I used to work for was “Indigo >>>>>>> Wireless”. They always say In Dee Go. >>>>>>> >>>>>>> On Mar 11, 2018, at 14:50, Sterling Jacobson >>>>>>> <[email protected] >>>>>>> <mailto:[email protected]>> wrote: >>>>>>> >>>>>>> They are working well for us, and I have a >>>>>>>> horrible generic support DT, lol! >>>>>>>> >>>>>>>> I have had zero complaints from my customers >>>>>>>> so far this year, so I think they are doing >>>>>>>> well. >>>>>>>> >>>>>>>> The only feedback I’ve had is customers hear >>>>>>>> our company name pronounced five different >>>>>>>> ways, even though the DT instructs the >>>>>>>> proper pronunciation. >>>>>>>> >>>>>>>> But it’s a made-up name so my customer are >>>>>>>> always confused on pronunciation themselves. >>>>>>>> >>>>>>>> *From:* Af <[email protected] >>>>>>>> <mailto:[email protected]>> *On Behalf Of >>>>>>>> *[email protected] <mailto:[email protected]> >>>>>>>> *Sent:* Saturday, March 10, 2018 11:25 AM >>>>>>>> *To:* [email protected] <mailto:[email protected]> >>>>>>>> *Subject:* Re: [AFMUG] Serverplus >>>>>>>> >>>>>>>> I would add that Layne’s service is only as >>>>>>>> good as the decision tree that you provide >>>>>>>> to him. The more detailed DT, the better >>>>>>>> the service will be. >>>>>>>> >>>>>>>> *From:*Layne Sisk >>>>>>>> >>>>>>>> *Sent:*Saturday, March 10, 2018 10:48 AM >>>>>>>> >>>>>>>> *To:*[email protected] <mailto:[email protected]> >>>>>>>> >>>>>>>> *Subject:*Re: [AFMUG] Serverplus >>>>>>>> >>>>>>>> I would like to share some solid stats with >>>>>>>> the group. Please see those below. The >>>>>>>> comment about a decline is hard to address >>>>>>>> without looking at stats. Kind of like the >>>>>>>> user that calls you and vaguely says “My >>>>>>>> internet seems slow” when you have stats >>>>>>>> that show they are getting more than they >>>>>>>> are paying for. We have hired a number of >>>>>>>> new people recently because we have grown >>>>>>>> and have added a new office but as Justin >>>>>>>> said this is a slow time of the year so we >>>>>>>> also took advantage of this time to get rid >>>>>>>> of some of our weaker performers. Here are >>>>>>>> the company wide stats for the past week >>>>>>>> with some comments about them, I would stack >>>>>>>> these up against any call center in the >>>>>>>> world. Sorry if I come on strong, but as you >>>>>>>> all know this is my baby and I care a lot >>>>>>>> about it just like you do about your >>>>>>>> networks. I know we are not perfect, out of >>>>>>>> 6000 calls I am sure we made a mistake or >>>>>>>> two and I am happy to address any individual >>>>>>>> issue directly, but I am pretty proud of >>>>>>>> what we do. >>>>>>>> >>>>>>>> *_OFFICE STATS_* >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> *__* >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> *__* >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> *__* >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> *__* >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> *_SP_* >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> *_GOAL_* >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> *_Comment_* >>>>>>>> >>>>>>>> *AVERAGE TALK TIME* >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> 0:11:05 >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> 0:10:00 >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Down from over 13 min 2 months ago >>>>>>>> >>>>>>>> *TOTAL TALK TIME VS SCHEDULED* >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> 69.94% >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> 80% >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> This is agent utilization >>>>>>>> >>>>>>>> *SURVEY SCORE* >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> 91.66% >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> 95% >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> 91.66% of callers would recommend the >>>>>>>> service That is a number any company would >>>>>>>> kill for >>>>>>>> >>>>>>>> *SURVEY TAKEN* >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> 20.57% >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> 20% >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> A full 20% of callers responded to our >>>>>>>> survey, that number is unheard of >>>>>>>> >>>>>>>> *TECH ESCALATION* >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> 39.31% >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> 20% >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Higher escalation percentage this week >>>>>>>> because of the storms and significant >>>>>>>> network outages >>>>>>>> >>>>>>>> *ESCALATION APPROVAL TIME* >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> 0:11:47 >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> 0:10:00 >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Down from over 30 min 4 months ago >>>>>>>> >>>>>>>> *QA SCORE* >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> 92.05% >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> 95% >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Happy to share our QA form with anyone who >>>>>>>> would like to see it >>>>>>>> >>>>>>>> ** >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> ** >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> *_COMPANY STATS_* >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> *__* >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> *__* >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> *__* >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> *__* >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> *_SP_* >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> *_GOAL_* >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> *__* >>>>>>>> >>>>>>>> ** >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> *CALL WAIT TIME* >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> 0:01:52 >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> 2:00 >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Less than 2 min wait time even though our >>>>>>>> SLA is less than 3 >>>>>>>> >>>>>>>> *BILLABLE CALLS* >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> 6112 >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> 10,000 >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Reflection of the slow season >>>>>>>> >>>>>>>> ** >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> *ABANDONED TIME* >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> 0.37 >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> 2:00 >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Outage recordings cause people to hang up >>>>>>>> once they hear the recording >>>>>>>> >>>>>>>> ** >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> ** >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> *CALLS TAKEN PER HOUR* >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> 4.10 >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> 5.45 >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> This is calls answered per worked hour >>>>>>>> >>>>>>>> ** >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> ** >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> Layne Sisk >>>>>>>> >>>>>>>> ServerPlus >>>>>>>> >>>>>>>> 801.426.8283, ext 102 >>>>>>>> <tel:801.426.8283%2C%20ext%20102> >>>>>>>> >>>>>>>> <image001.png> <http://www.serverplus.com/> >>>>>>>> >>>>>>>> http://i.imgur.com/VOz763A.png >>>>>>>> >>>>>>>> http://i.imgur.com/xvQYYWa.png >>>>>>>> <https://www.facebook.com/ServerPlus365/> >>>>>>>> >>>>>>>> http://i.imgur.com/ELG0AB1.png >>>>>>>> <https://twitter.com/RealServerPlus> >>>>>>>> >>>>>>>> <image002.jpg> <image003.png><image004.jpg> >>>>>>>> >>>>>>>> *From:*Af [mailto:[email protected]] *On >>>>>>>> Behalf Of *Steve Jones >>>>>>>> *Sent:* Friday, March 09, 2018 10:30 PM >>>>>>>> *To:* [email protected] <mailto:[email protected]> >>>>>>>> *Subject:* [AFMUG] Serverplus >>>>>>>> >>>>>>>> Has anyone noted a consistent decline in >>>>>>>> quality with these guys, and a large number >>>>>>>> of different tech names in their tickets? >>>>>>>> >>>>>>>> Its almost looking like they outsourced >>>>>>>> their outsourcing. >>>>>>>> >>>>>>>> >>>>>> >>>>>> >>>>>> <http://www.avg.com/email-signature?utm_medium=email&utm_ >>>>>> source=link&utm_campaign=sig-email&utm_content=emailclient> >>>>>> Virus-free. www.avg.com >>>>>> <http://www.avg.com/email-signature?utm_medium=email&utm_source=link&; >>>>>> utm_campaign=sig-email&utm_content=emailclient> >>>>>> >>>>>> >>>>>> <#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2> >>>>>> >>>>> >>>>> >>>>> --- >>>>> This email has been checked for viruses by AVG. >>>>> http://www.avg.com >>>>> >>>>> >>>>> >>>> >>> >
