Just now figured this out.  Was going back and forth between the JSON 
call that was working and the one that wasn't.  Finally noticed one 
small difference - the URL encoding.  Our sprint was called "Sprint #1" 
- the "#" symbol was not being encoded correctly.  ON the other config 
JSON call, it was - so it appears that the AJAX call when clicking on 
the Whiteboard link is not encoding the URL correctly - and therefore 
the backlog wasn't loading.

As soon as I changed the sprint to "Sprint 1" - the whiteboard loaded 
immediately.  And I'm liking what I'm seeing!

Sorry I didn't see it sooner - but I guess this should be submitted as a 
bug as well.  Is there a place to do that?

Thanks!
Ryan

Felix Schwarz wrote:
> Am 24.08.2009 20:45, schrieb Ryan Booz:
>> I finally just did the "easy_install" to make sure I had everything
>> install correctly.  No error messages, but I still cannot get the
>> whiteboard to load.  I continue to get an error with the whiteboard
>> failing to load with the error:
>>
>> No handler matched request to /json/sprints/Sprint 
>
> This is a bit strage so I can only guess. Some hints that may help 
> debugging:
> - In Admin / Plugins - do you see Agilo Pro and are all components
>   below active (checkbox is checked)?
> - Can you check in Firebug to which host name this
>   '/json/sprints/Sprint' request is sent to? Is it the same as the call
>   to config/valid you mentioned in a previous mail?
> - Which version of Firefox do you use? Is it 3.5?
>
> One thing we just noticed is:
> You mentioned some days ago, that the config request you're seeing 
> goes to 
> https://server/naioth/json/config/valid/Agilo%20Pro/?_=1250700572690
>
> What is complete url for '/json/sprints/Sprint'? Is is 
> 'https://server/json/sprints/Sprint'?
>
> You stripped out your base_url from the trac config. Did you specify 
> something like http://server/naioth/ (trailing slash?) or just /naioth?
>
> HTH
> fs 

-- 
Ryan Booz
Chief Information Officer
*Good Steward Software*

phone: 877.327.3702 x26
cell: 814.574.2965
fax: 719.623.0577
[email protected] <mailto:[email protected]>

*EnergyCAP <http://www.energycap.com>*® 
<http://www.energycap.com>—Measure, Manage, Save^TM on 50 or more 
Utility Bills

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