Hi Janiv,
On 13/06/11 08.05, janiv wrote:
Hi,
We have two ways to close a ticket:
1. close as done/not done for tickets of type: task, user story
2. close as resolved (fixed, invalid, worksforme, etc.) for ticket of
type: bug
Our whiteboard includes tasks, user stories and bugs.
However, whenever someone moves the ticket to Done section, the ticket
is always closed (done), although it should make bugs resolved (fixed)
and not closed.
By default, the Agilo whiteboard has a special lane for bugs, but
from what you are describing, that is not happening in your case,
so maybe your configuration is causing that.
How is your bug type defined? Is it a task-like type?
If it is, Agilo will simply set the ticket status to "closed" when
you drag it to done, based on the Trac Workflows that are
configured. There is no way to add additional options to
closing a ticket except from writing your own Business Rules.
Cheers
Stefano Rago
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