Hi,
This is Sunitha from SVIT INC we have a Urgent requirement for below position
Please send me the updated profile as per client requirement along with
contact details, Visa Status, location and get back to me ASAP
Title : Business Analyst Project coordinator
Duration : 7+months
Location : Wilmington, DE
Max.Rate : $ 48/hr C2C (All Incl)
Job Description & Required skills:
Degree / College Major: BS in Comp Science or Business Admin
ITIL Foundations certification required;
Practitioners preferred.Manages, co-ordinates and reports upon the delivery
of Application Services with global and regional supply groups to Application
Lifecycle Managers or other appropriate business area contacts.
Major Responsibilities:
· Responsible for ensuring those services provided by internal or external
groups meet agreed customer service levels.
· Provides a generic Service Management capability in order to maintain
operational and management excellence across broad application areas.
· Ensures that service management tools and processes are implemented in
accordance with standards and procedures for all assigned applications and
services.
· Work closely with the supplier groups, governance bodies and Application
Lifecycle Managers to ensure a seamless, coordinated service environment.
· Respond to day-to-day customer service issues, escalating and reporting on
progress/plans for service improvement.
· Provides consistent interface into stakeholder and support groups including
Q&C, Hubs, Architecture and external suppliers.
· Owns and develops the end to end Service and Support Model and its processes
· Reports performance and cost to System Owners to ensure that agreed Service
Levels are met.
· Drives efficiency and effectiveness through Service Improvement
Initiatives, potentially including Cost management.
· Co-ordinates compliance related processes (e.g. Manages Change/Change
Control Board, Qualification, decommissioning).
· Co-ordinates the gathering of requirements in accordance with documented
processes.
· Provides performance metrics to GDD-IS Stakeholders, System Owner or
nominated recipients·
Analyzes performance, capacity and availability data and incident history to
identify problems and root causes.
· Analyzes future requirements and identifies any capacity risks with current
infrastructure.
· Owns OLA and SLAs and alignment with Service Catalogue.
Owns contract of SLA with System owner and GDD-IS and forms part of the
application management team assembled by GDD-IS.
Undertakes and publishes results of customer satisfaction and scorecard
information
Have a Great Day!!!
Thanks & Regards,
Sunitha
SVIT Inc,
Ph: (516)986-5532
Alt Ph: 516-986-5534
Fax: (516)977-0618
Email: [EMAIL PROTECTED]
www.svitinc.com
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