Hello Partner, I work as a Sr. IT Technical Recruiter at Levanture Inc. Our records show that you are an experienced *Technical Support Analyst*. Following is the description of the position that I am trying to fill out for one of our Tier1 clients in Herndon, VA
*Location: Herndon, VA* *Duration: Full-time* *Rate: Open * I appreciate if you can go through the requirement and let me know your interest. This would be a Perm position. I can discuss with you more in detail once we talk over the phone. Feel free to call me if you have any questions. *Job Description:* The Software Technical Support Analyst II will work under the direction of the AVP Application Development and Software Technical Support Team Lead in providing level 1 and 2 technical support and troubleshooting for problems with software related issues for internal and external customers; ensuring issues are resolved in a timely fashion; escalating urgent problems requiring more in-depth knowledge to appropriate internal resources. The incumbent will work with Application Development staff to validate and certify changes to our applications and serve as technical support for different development projects. This position will also perform software defect coding, testing and upgrade procedures, and recreate and analyze software problems to contribute to future engineering and development. *Duties and Responsibilities:* • Provide level 1 and 2 support for our developed software applications. • Perform diagnostics of problems, troubleshoot and develop technical solutions for customer problems related to software and setup errors. • Trouble-shoot medium-level complexity of code related production support issues. Make simple code defect fixes as necessary. • Complete medium-level complexity of SQL related production support issues. • Maintain technical and knowledgebase documentation. • Responsible for medium-level administrative and technical support functions for 3rd party software used by internal staff, including TeamTrack and SharePoint. • Execute test plans and test cases as needed to support the Quality Assurance team. • Create and execute unit testing scripts as needed to support the Development team. • Implement and maintain automated testing scripts and environment. • Keep an electronic record of application deficiencies found in testing. • Develop automation tools to support the Application Development team. • Maintain testing suite; equipment, software, installation, virtual environments, and documentation. This position requires work to be completed both independently and as a team member in various situations, maintaining composure and a positive attitude while multitasking in a fast-paced environment. • Object-Oriented Analysis and Design. • Object-Oriented Programming. • Database Management. • Data Structure. • Computer Networking. • A sincere desire to learn and the ability to learn quickly. • Excellent written and verbal communication skills. • Must be a team player, and work well with others. • Strong analytical skills and attention to detail. • Strong troubleshooting and problem solving skills. • Strong organizational and critical thinking skills. • Multi-tasking and load management abilities. • Follow-through skills. • Ability to present technical information to both technical / non-technical audience. *MUST HAVE:* • One to three year of professional work experience in IT/Software Engineering field. • One year of hands-on SQL experience. • One year of hands-on programming experience. • Experience with VB, JavaScript, and HTML. • Technical Support, Customer Service or Help Desk experience in software environment. • Experience working directly with external customers. • Knowledge of a variety of computer software, network systems, operating systems, and installation procedures. • Experience using Web applications. • Experience using Windows client applications. • Familiar with Microsoft Office. *OTHER HELPFUL EXPERIENCE: *• ASP experience. • Java experience. • Shell script experience. • Familiarity with the Unix environment. • Experience with automated testing tools. • Experience with XML and Web Service applications. • Experience with MS Windows 2003 server. • Experience with MS SharePoint server. • Experience with SDLC procedures and processes. -- Thanks and Regards, Prabhu K. Sr Technical Recruiter. Levanture Inc. 45005 Aviation Drive, Suite # 214, DULLES, VA - 20166. Direct: 703-574-2916 Fax:: 877-538-2688 [email protected]| www.levanture.com IM : prabhu.recruiter Gtalk : prabhumandhar We respect your Online Privacy. This is not an unsolicited mail. Under Bills.1618 Title III passed by the 105th U.S. Congress this mail cannot be considered Spam as long as we include Contact information and a method to be removed from our mailing list. If you are not interested in receiving our e-mails then please reply with a "REMOVE" in the subject line and mention all the e-mail addresses to be removed with any e-mail addresses, which might be diverting the e-mails to you. We are sorry for the inconvenience --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "AJAX_Tools" group. 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