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http://www.openoffice.org/issues/show_bug.cgi?id=106346
User mike_hall changed the following:
What |Old value |New value
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CC|'' |'mike_hall'
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Status|UNCONFIRMED |RESOLVED
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Resolution| |WONTFIX
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------- Additional comments from [email protected] Tue Dec 22 08:20:12
+0000 2009 -------
There was a problem with 3.1. I have struggled with it for some months. It is
most easily seen if you try to uninstall 3.1 from Control Panel > Add or Remove
Programs > OpenOffice.org 3.1 > Remove
The removal process starts, but eventually reports that OpenOffice 3.1 is
running and, as no instance is running, removal stops.
After quite a lot of experimentation, the following resolved the problem. I am
not sure if all the steps are necessary, but this is what I did:
1) Make sure the files for OpenOffice 3.1 are still on the desktop. Mine were in
the Recycle bin and needed to be restored. If the files aren't on the desktop or
the Recycle bin, you may need to create them on a different PC and copy them
across.
2) In the Control Panel dialogue shown above, instead of clicking Remove, click
Change and then on the Program Maintenance screen check Repair and click Next.
Repair progressed most of the way, but didn't seem to complete normally.
3) Then, from the Program Maintenance screen, click Remove and follow the
prompts. The application is successfully removed.
4) A new version of OpenOffice can then be installed.
As I believe this is probably a problem specific to 3.1, I am marking this as
'Wontfix'. Please reopen if it happens with a later version, or if the procedure
above does not resolve the problem.
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