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http://www.openoffice.org/issues/show_bug.cgi?id=48379
Issue #:|48379
Summary:|bad PR for Open Office, with new clients.
Component:|www
Version:|OOo 1.1
Platform:|All
URL:|
OS/Version:|All
Status:|UNCONFIRMED
Status whiteboard:|
Keywords:|
Resolution:|
Issue type:|DEFECT
Priority:|P3
Subcomponent:|openoffice.org IssueTracker
Assigned to:|[EMAIL PROTECTED]
Reported by:|alanchristiansen
------- Additional comments from [EMAIL PROTECTED] Thu Apr 28 07:04:52 -0700
2005 -------
Recommended Action: mark this issue as invalid too, close it, and have a nice
day. :)
=== 1
problem at an abstract level
The most abstract description of this issue is my concern about
the image of Open Office as presented to people like me who are widely
experienced in IT, and try to
just flip into Open Office and be productive, report whatever bugs they find
like good citizens.
Being mad as hell at their former software supplier they could even feel useful
contributing to
the solution instead of paying for the problem.
The best example of what I hoped to find here
was what happened when Installed
Open BSD and my 12 yr old son browsed some of the doco, "Hey" he
said in suprised tone, "Thats clear, precise, *and* it sound slike it is trying
to help." He was
used to the mudddy confused buck passing help he got from our previous software
supplier. So far I
cant say the same about here.
A question is why do I care about Open Offices image? I care cos I
know which side my bread should be buttered on and I very much want that side
to come out on
top.
=== 1 problem The same one at a concrete example based level
Problem: Issue 48335 is now
closed and marked invalid, I dont think it
is invalid, I think it addresses 1 issue, defined by
its summary
"drops leading ' inside "" when reading csv"
I doubt I could have been more precise
or succinct in this summary.
Problem: Oh no two problems, this report is invalid, kill it now
before it spreads. (sorry I just had to say that)
Problem/Suggestion: I did something
creative I read some random example issues, I see that my style does not match
expectations, it
48335 was however one issue. I may well have missed it but it would probably be
a good thing to try and
get newly registered users to browse some random issue reports, so that the
newbies to your group
can absorb local customs and not scare the natives.
Problem/Suggestion: When obviously new
people join your social circle and submit reports that you believe address
multiple issues,
perhaps you as a group should adress their first issue, and reply that they
need to submit the rest
separately. AT the very least this provides one concrete example of what you
think an issue is.
(and as in the BSD doco (described above), you would be trying to help.)
It is true that inside
48335 it provides copious details and examples that
I believe should to a programmer familar
with the code identify exactly
where to look, I believe I also even suggested a good viable
solution.
(and lesser alternatives)
My problem is that considering the email reply I got I
see no way forward that gets me version of the code, in any release that
addresses the issue I
raised. The minimum effort path that I see for me to go forward is to find
access to a stable version
of the source, institute a local branch on my machine, and apply my patches to
each version of
OOffice that I choose to use. Works for me....
My problem is that I thought we were supposed to
be cooperating together,
and making many hands make light work.
It is possible my 48335
issue report was unclear, I have been known to express myself poorly in English
as opposed to my
native tongue (code). If I with the experience I have cannot submit a valid
issue, then I expect
none of the people I thought to recommend swapping to Open Office will be able
to either. I suspect
that I would thus lose their respect for me if I lead them there.
Now while the evil alternative is
no better it is well greased and its not on my head if I let the locals here go
on using it.
I hoped
to be,(understood I was) in a position to recomend to
my less literate computer user friends
that they could finally abandon the
evil empire and that open source software really answered
their needs
now that it had breached the incompatibility wall.
Sad,
but well fed, thanks
for all the fish (open src code)
Alan
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