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http://www.openoffice.org/issues/show_bug.cgi?id=104466
User fl changed the following:
What |Old value |New value
================================================================================
CC|'fl,helgekraak,tm' |'christophnoack,fl,helgekr
| |aak,mba,tm'
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------- Additional comments from [email protected] Fri Sep 24 09:56:50 +0000
2010 -------
@mairin:
Please feel free to change the string to whatever is appropriate for an English
native speaker. The original string was just too long, so that the button to
cancel would have been more prominent than the one to start recovery.
If you see the recovery dialog coming up each time you start office, you are not
our target audience :-). Hopefully most users will not see this dialog at all or
at least not very often. But if they face it, the current process it too complex
and unexpected, because users just want to get back to work.
When we started the recovery project (see [1][2]) we had the goal to recover
user's work environment and to receive an error report regarding that crash.
Competition had different strategies implemented. One just stored documents and
showed them in a list after starting the program again. The other did a
screenshot from the whole desktop and recovered the office system below the
scenes, what took ages before the user was able to continue to work (and
happened quite often ;-). We decided to clearly state what happened and ask the
user to support OOo by contributing the crash report.
Main problem (IMHO) is that the current recovery process is not optimal today.
We have seen this in usability tests where users were lost, because they just
expected to get their Office back. Instead of Office they get a kind of modal
wizard dialog blocking OOo completely. Others did not trust the recovered
documents, or just had no documents open worth recovering.
Today I would not implement it the same way again. So scratching an itch in
current recovery process seems a little bit like lipstick on a pig :-) That's
why I listed some open issues of the current process to make others aware of the
general problems we have in that area.
Main problem seems to me that office does not start when clicking the OOo icon
or loading a document. Recovery, in whatever way, should be shown on top of the
restarted program. In that context even the 'Cancel' button would be sufficient
to get back to OOo. Sending crash reports should be asked once and done
automatically, if the user agreed. IMHO recovered documents should just show up
in a list, so that the user could pick one, if desired.
[1]
http://specs.openoffice.org/appwide/errorreporter/error_report_2_0_ui_specification.sxw
[2] http://specs.openoffice.org/appwide/recovery/Autorecovery.sxw
[3] http://specs.openoffice.org/collaterals/guides/text-style-guide.html
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