Just wanted to clarify that we will consider folks who want to work remotely.
Thanks tk Ram "TK" Krishnamurthy wrote: > Hi > Zmanda is looking to hire a technical support engineer to support its > community and customers. > A description is attached below. Please email me: > tk at zmanda dot com directly with any questions. > > Thanks > tk > > VP, Support and Services > Zmanda Inc. > > Technical Support Engineer > > The Technical support engineer will be responsible for providing first > and second level support to Zmanda customers and community. > Candidate must have a passion to provide the best in class service to > customers. > > Preferred Location: Sunnyvale, CA. Candidate will be expected to work > in Eastern Time Zone. > > Responsibilities: > > * Answer Amanda backup and MySQL Backup software questions over > phone, email, IM, mailing lists and forums. > * Document Zmanda Product solutions in the Knowledgebase. > * Integrate and test various Amanda solutions to meet user base > requirements. > * Participate in product testing prior to product release > * Maintain good records in Customer support tracking tool > * Provide pre-sales technical support on a as needed basis > * Develop and Review training and tutorial content. > * Be on call for customer problems after hours and weekends. > > > Qualifications: > > * Minimum 2+ years experience required in a customer support role. > * Strong technical problem solving skills. > * Experience working with an open source community > * Good Unix and Windows System administration skills. > * Good working knowledge of Databases (Oracle, MySQL, etc) desired > * Excellent verbal and written communication skills. > * Knowledge of Open Source software required. > * Team player. > * Ability to balance customer requirements and company goals. > * Experience with backup and recovery software and practices > strongly desired. > * Ability to work in fast paced and dynamic work environment. > * Bachelor's degree in Engineering or equivalent. >
