Cami,

> Recently a few users have been complaining that after having
> sender addresses whitelisted, they are still getting tagged
> as spam. Looking a the logging across the cluster of amavisd-new
> machines, it is confirmed. I'm unable to figure out exactly where
> the issue could be. All records etc are stored inside MySQL..
>
> <[EMAIL PROTECTED]>,<[EMAIL PROTECTED]>,Blocked,Hits=7.79,
> ^^ Broken..
>
> <[EMAIL PROTECTED]>,<[EMAIL PROTECTED]>,Passed,Hits=-
> ^^ Working..
>
> Currently all the machines part of amavisd-new serverfarms
> are the same software configuration/versions.
> amavisd-new-2.3.3 + SpamAssassin-3.1.0

You are using a non-default $log_temp, so I don't know whether
the [EMAIL PROTECTED] is a sender address or one of the two
recipient addresses. My first guess is that these users are
whitelisting a From address from a mail header, but amavisd-new
only works on SMTP envelope sender address.

If this is not the case, it would be worth taking a look at level 4 or 5
log and see how the sender address lookups are being done.

  Mark


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