On Feb 1, 2008, at 3:46 AM, Mark Martinec wrote:
>> Most whitelist entries I have seen appear to be financial-services
>> mailing lists.  (thus no two-way traffic)  No, I don't know why those
>> are getting high scores.  Need to chat with the users.
>
> These need to be whitelisted with SpamAssasin rules to be reliable.
>
> For ebay, paypal, bankofamerica, etc  use whitelist_from_dkim,
> for others either whitelist_from_spf or whitelist_from_rcvd,
> or a dedicated rule. Whitelisting solely based on envelope or
> author (From) mail address commonly leads to false negatives,
> the popular financial and similar sending domains are frequently
> abused for fraud.

I have talked to the users, and there's no issues there.  The big  
domains weren't in the list, it was all smaller financial chat  
lists.  Nobody has seen FNs from those, and none of the ones I  
checked are using SPF or DKIM.

>> No, I don't know why those are getting high scores.
>> Need to chat with the users.
>
> It pays off to investigate such false positives.

It's three things:  all html content, financial wording used and  
inline advertisements.  It's not generally possible to drop those  
scores without letting through a bunch of spam.

> If a company policy and legislation allows it, the use of
> quarantining can be a big help there. Message above kill level
> may still be passed on to recipient if desired, but a copy
> is saved in quarantine for investigation.

You know, I used to think quarantining was awesome.  And then I found  
that with 2k users, only 2 others used it.  Nobody else wanted to  
check the quarantine, nobody was happy with having to log in to find  
messages.  And quarantine reports generated complaints about "spam  
about spam".

Switching to "quarantine to a Spam folder" using a local sieve filter  
made everyone happy.  They set their kill and kill2 levels, and  
anything in between is dumped into "Spam".  If they are missing an e- 
mail, the local search function in their mail client finds the  
message and they are happy.

-- 
Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source  
and other randomness



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